Nour Abd Al Hadi
St. Catharines,ON
Summary
Seeking a challenging position with a progressive organization, that offers a high level of responsibility and opportunity for continued growth.
Overview
4
4
years of professional experience
Work History
Front Office Executive
Marina Medical Centre L.L.C, Abu Dhabi
04.2022 - 11.2023
- Front Office Making final report of the daily income & Revenues for each Doctor My responsibilities including dental laboratory and registering dental patient Dermatology and laser patient also under Insurance and Cash.
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Maintained a neat, organized reception area.
- Processed customer payments in accordance with company policy.
- Organized filing system for easy retrieval of documents.
- Responded to customer inquiries via phone or email promptly and courteously.
- Displayed professional standards at reception desk to impress visitors.
Marketing / Front Office Executive
NMC Royal Medical Centre, Shahama, UAE, Dhabi
09.2019 - 10.2021
- Marketing
- Overseeing and developing marketing campaigns
- Conducting research and analyzing data to identify and define audiences devising and presenting ideas and strategies
- Promotional activities
- Compiling and distributing financial and statistical information Writing and proofreading creative copy
- Maintaining websites and looking at data analytics Organizing events and product exhibitions
- Updating databases and using a customer relationship management (CRM) system Coordinating internal marketing and an organization's culture
- Monitoring performance
- Managing campaigns on social media
- Front Office
- Greet & welcome the patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policies
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointment
- Collect co-pays and payments
- Report statistics as required
- Complete other clerical duties as assigned
- Ensure reception area is well maintained, neat and clean.
Receptionist
Al-Bustan Medical Centre
12.2017
Administration Officer
Ghantout Group, Abu Dhabi
01.2014
Education
Finance & Banking Diploma
Emirates College of Technology
U.A.E - Abu Dhabi05-2012
Some College (No Degree) - Medical Coding - CPC
The Way Training Institute
U.A.E - Abu Dhabi 12.2023 -
Skills
- Team Player
- Time Management
- Interpersonal Skills
- Effective Communication
- Critical Thinking
- Relationship Building
- Ethical Judgment
- Quick Thinking
- Patient Services
- Hospitality
- Training and teambuilding
- Credit policy and accounting procedures
Timeline
Some College (No Degree) - Medical Coding - CPC
The Way Training Institute
12.2023 -
Front Office Executive
Marina Medical Centre L.L.C, Abu Dhabi
04.2022 - 11.2023
Marketing / Front Office Executive
NMC Royal Medical Centre, Shahama, UAE, Dhabi
09.2019 - 10.2021
Receptionist
Al-Bustan Medical Centre
12.2017
Administration Officer
Ghantout Group, Abu Dhabi
01.2014
Finance & Banking Diploma
Emirates College of Technology