Nouman Mohammed
Sherwood Park
Summary
Efficiently manages project timelines, resources, and stakeholder communications, ensuring seamless project execution across government departments. Leverages problem-solving abilities to overcome challenges and consistently deliver high-quality outcomes. Excels in coordinating and managing project activities. Strong focus on team collaboration and delivering results that drive success. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable to meet changing project needs and ensure successful outcomes.
Overview
7
7
years of professional experience
Work History
Program Services Administrator
Government of Alberta
04.2024 - Current
- Ensured confidential information of Alberta's seniors was received, processed, and updated on the ASB (Alberta Seniors Benefit) system. Confidential information included but was not limited to: banking information, residence status, CRA income information, and Power of Attorney documentation.
- Assisted in the editing and quality control of the Seniors Financial Assistance Program booklet distributed by the Ministry of Seniors Community and Social Services to clients.
- Provided crucial advice to the Ministry on the creation of key applications used by seniors when appointing authorized representatives to act on their behalf.
- Coordinated with Power of Attorney's to assist them in attaining and completing appropriate paperwork to enroll seniors in financial assistance programs.
- Ensured the Alberta Health computer system that was used to obtain seniors health records and generate Alberta Health Profiles was always operational. Troubleshooted any software problems that occurred in relation to the Alberta Health computer system.
- Trained and managed a support team to handle the receiving and processing of key forms and returned correspondence from seniors.
- Audited various work done by colleagues at the request of management daily.
- Worked on projects that were out of scope of normal daily business operations at the request of management.
Program Support
Government of Alberta
01.2023 - 04.2024
- Worked in the client relations unit in charge of the Alberta Affordability Program (AAP).
- Communicated with clients and Alberta registries by phone and email to explain how and when payments from the AAP will be distributed.
- Used Power BI system to ensure accuracy of client information in relation to child custody arrangements.
- Aided various government departments post Alberta Affordability Program to audit clients who committed fraud and received overpayment during the course of the Alberta Affordability program.
- Assisted managers when it came to obtaining accurate information related to payment management.
- Communicated clearly with AAP staff through written and digital correspondence.
Team Lead
Concessions Inc.
07.2018 - 07.2022
- Assisted in vendor supplier relations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Bachelor of Commerce - Accounting
MacEwan University
Edmonton, AB11.2022
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06.2018
Skills
- Records management
- Microsoft 365
- Oral and written communication skills
- Scheduling
- Meeting coordination
- Data entry
- Report preparation
Timeline
Program Services Administrator
Government of Alberta
04.2024 - Current
Program Support
Government of Alberta
01.2023 - 04.2024
Team Lead
Concessions Inc.
07.2018 - 07.2022
Bachelor of Commerce - Accounting
MacEwan University
High School Diploma -
Salisbury Composite High School
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