Shavaun Diallo
Sacramento,CA
Summary
Administrative, operational, management professional with extensive background in administrative affairs with experience in executive support, staff development, conflict resolution, general office support, and executive administrative project management. Demonstrated success in negotiating win-win business compromises: developing strategies that result in time-saving and goal-oriented results that support the team and department in accomplishing goals set forth. Operational skills that enable me to make decisions on operational matters and ensure the achievement of objectives for a large college or operating unit with a direct impact on a major segment of the organization. Excellent leadership abilities to oversee multiple functions or departments through subordinate managers. Including the ability to establish mission and goals at the macro-level; to lead subordinate management to develop goals in alignment with mission.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Billing Group Support, Supervisor V
UC DAVIS HEALTH SYSTEM
- This position is directly responsible for insuring timely, accurate and efficient posting of all UCDHS payments that are received
- Additionally, I'm responsible for making sure my team meets daily, weekly, and month end goals
- There is also research needed for lost/misapplied payments and to work as a liaison with Clinics as it relates to unprocessed deposits and payments.
Assistant Director, Administrative Operations
UNIVERSITY OF CALIFORNIA, DAVIS
01.2013 - Current
- As AD for CITRIS at UC Davis it is my responsibility to provide leadership with a high degree of independence and autonomy on a day-to-day basis, and provide a high level analytic, human resource, and administrative business support to senior leadership for the management of all operations and activities
- I establish departmental goals and objectives, and functions with autonomy
- Manage the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives.
Operational Leader, Finance
UC DAVIS HEALTH SYSTEM
01.2013 - 01.2022
- Responsible for all operations over the Billing Group Support team
- The team is responsible for over $60mil in revenue monthly for outpatient and inpatient transactions
- Including but limited to, labor relations, personnel management, system implementations, billing system transactions (Epic Resolute).
Business Services Supervisor
SUTTER PHYSICIAN SERVICES
01.2010 - 01.2013
- In this position I used my knowledge of medical billing in order to complete multiple tasks
- The team that reports to me is responsible for working upwards of $100ml in claims and edits on a daily basis
- As the company's first Epic Billing team, we have the responsibility of ensuring all the rules set into place are effectively working
- Such duties require knowledge of the Epic Resolute module, consistent and effective communication with the PTEM (Project Transform Epic Migration) Team on my behalf
- Attention to detail and project management abilities are among the most important aspects to ensuring the processes that my team handles are completed efficiently and effectively.
Education
Masters, Business Administration -
CONCORDIA CHICAGO UNIVERSITY
Chicago, IL12.2016
Bachelor of Arts (BA) in Organizational Communication -
CLAYTON STATE UNIVERSITY
Morrow, GA05.2008
Associates of Arts (AA) in Communication Studies -
GEORGIA PERIMETER COLLEGE
Decatur, GA05.2006
Skills
- Strong Leadership Skills
- Strategic Department Planning
- Report Analysis (Kuali/Dafis)
- Project Management Experience
- Fiscal Budget Management
- Oracle, Epic, Concur Experience
- Problem-solving Skills
- Time Management Skills
- Strong Verbal & Written Communication
- CrowdFunding Experience
- High-level communication, writing and research skills
- Knowledge in Healthcare Terminology
- Training and Development of Staff
- Performance Management
- Organizational Development
- Lean Yellow Belt Certification
Certification
- EPIC BILLING SYSTEMS, Verona, WI
- LEAN SIX SIGMA, UC Davis, CA, November 2023
Awards
Exceeds Expectations on 2014, 2015 and 2017, 2018, 2019, 2020, 2021, 2022, 2023 Annual Review- UCDHS
Timeline
Assistant Director, Administrative Operations
UNIVERSITY OF CALIFORNIA, DAVIS
01.2013 - Current
Operational Leader, Finance
UC DAVIS HEALTH SYSTEM
01.2013 - 01.2022
Business Services Supervisor
SUTTER PHYSICIAN SERVICES
01.2010 - 01.2013
Billing Group Support, Supervisor V
UC DAVIS HEALTH SYSTEM
Masters, Business Administration -
CONCORDIA CHICAGO UNIVERSITY
Bachelor of Arts (BA) in Organizational Communication -
CLAYTON STATE UNIVERSITY
Associates of Arts (AA) in Communication Studies -
GEORGIA PERIMETER COLLEGE
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