Summary
Overview
Work History
Education
Skills
Timeline
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ROB WOODWARD

Owen Sound,ON

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Knowledgeable Manager with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.

Overview

24
24
years of professional experience

Work History

AREA MANAGER

Hickory Farms Canada LTD
10.2020 - Current
  • Demonstrated Area Manager with extensive experience driving sales and KPIs to achieve the budgeted goals.
  • Handled discipline and termination of team members in accordance with company policy.
  • Oversaw regional and local sales managers and staffs.
  • Managed sales team to consistently achieve growth and hit sales targets.
  • Enforced compliance with corporate policies and procedures.
  • Created promotional campaigns to drive traffic into the store while maintaining budget objectives.
  • Determined price schedules and discount rates.
  • Managed a team of 10 employees, providing guidance and mentorship to ensure job satisfaction and productivity.
  • Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs.

KEY HOLDER SUPERVISOR

Canna Cabana
04.2024 - 09.2024
  • Identified opportunities for process improvements to achieve maximum efficiency in day-to-day operations.
  • Executed opening, closing and register functions to meet business requirements.
  • Authorized payments and merchandise returns.
  • Offered product suggestions that complemented customer selections.
  • Provided exceptional customer service and resolved customer complaints quickly and efficiently.
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
  • Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
  • Utilized excellent communication skills to build positive relationships with customers as well as fellow employees.
  • Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy.
  • Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
  • Led by example on sales floor, achieving individual sales goals.

STORE MANAGER

Hickory Farms Canada LTD
11.2018 - 10.2020
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
  • Established and monitored KPIs to optimize company performance.
  • Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
  • Handled customer complaints professionally and resolved issues promptly.
  • Prepared staff work schedules and assigned specific duties.
  • Interviewed and hired prospective employees according to team needs.
  • Stocked and organized products in storage spaces and retail shelves.
  • Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.

GAS ATTENDANT MANAGER

Petro Canada
10.2016 - 12.2019
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Increased profits 15% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.

OPERATIONS MANAGER

Allied International Credit
05.2012 - 06.2016
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Created and enforced policies and procedures to support compliance.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Conducted regular audits of processes to ensure compliance with regulations and industry standards.
  • Analyzed data from financial reports to identify areas of improvement in business operations.

SHIFT MANAGER

McDonald's
07.2001 - 12.2012
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

Education

High School Diploma -

Vankleek Hill Colligate Institute
Vankleek Hill, ON

Skills

  • Commercial acumen
  • Time management
  • Staff training
  • Resource Allocation
  • Budgeting skills
  • Revenue generation
  • Area management
  • Sales minded
  • Organizational skills
  • Business development
  • Sales orientation
  • Team building and motivation
  • Staff management

Timeline

KEY HOLDER SUPERVISOR

Canna Cabana
04.2024 - 09.2024

AREA MANAGER

Hickory Farms Canada LTD
10.2020 - Current

STORE MANAGER

Hickory Farms Canada LTD
11.2018 - 10.2020

GAS ATTENDANT MANAGER

Petro Canada
10.2016 - 12.2019

OPERATIONS MANAGER

Allied International Credit
05.2012 - 06.2016

SHIFT MANAGER

McDonald's
07.2001 - 12.2012

High School Diploma -

Vankleek Hill Colligate Institute

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