Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaity R. Pollett

Essex,ON

Summary

I am Detail-oriented worker, known for having terrific work ethic and dynamic communication skills. Well-versed in many MS Office programs, including additional training in Excel. Knowledgeable and professional in administrative support, date entry and customer service. Bringing many years of experience managing fast-paced, office operations. I have Strong planning, problem solving and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Virtual Administrative Assistant

Virtual Behavior Services
Amherstburg
01.2022 - Current
  • Managed schedules for team of 20 employees, to keep shifts properly staffed.
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Updated employee records in HR database system.
  • Provided guidance on policies and procedures to employees and managers.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed confidential physical and digital files. As well as created and monitored spreadsheets
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Coordinated appointments, meetings and conferences.
  • Answered phone calls and emails to provide information.
  • Scheduled appointments, meetings and events for management staff and clients, via phone and email.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed leave of absence requests and tracked vacation time accruals.
  • Coordinated benefits administration including health insurance, RRSP etc.

Client Service Coordinator

Bayshore Home Health
Windsor, ON
10.2022 - 06.2023
  • Maintained client management system used to compile client appointment information.
  • Documented customer correspondence to track requests, problems and solutions.
  • Set and confirmed client appointments.
  • Gathered employee and staff data to develop monthly work schedules.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Resolved customer inquiries regarding schedule changes or availability of services.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.

Compliance Specialist/Administrative Assistant

LANDSCAPE EFFECTS GROUP
Belle River, ON
10.2019 - 01.2022
  • Handling multi line phone system.
  • Handled insurance, wsib, police clearances for 500+ sub-contracting companies.
  • Organized files, developed spreadsheets, faxed reports and scanned document.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Advised staff and customers through audits and remedy compliance issues.
  • Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

Accounts Payable Specialist

AM PM Towing
01.2015 - 01.2017
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Prepared and updated vendor files, including tax and insurance information.
  • General office duties

DISPATCHER | MYERS TOWING
06.2014 - 12.2014
  • Answered multiple phone lines dispatched calls to drivers prepared invoices prepared cross border documentation (paps/pars) data entry.

OFFICE MANAGER/RECEPTIONIST

H&R BLOCK
01.2011 - 05.2015
  • Answering Multiple phone lines Filing, organizing Taking payments, giving payments.
  • General office duties Managing staff of 11, including o3 office Scheduling.

CUSTOMER SERVICE

SUTHERLAND GLOBAL SERVICES
01.2011 - 12.2011
  • Responded to inbound call customer service addressing customer complaints meeting daily sales targets.

CUSTOMER SERVICE REPRESENTATIVE

FEDEX
12.2007 - 10.2009
  • Addressing Customer Concerns Collecting Payments for Shipments Shipping/receiving Stock inventory.

CUSTOMER SERVICVE/RECEPTIONIST

CANADIAN SHELTER SYSTEMS
03.2006 - 12.2007
  • Addressing Customer Concerns Collecting Payments All Customer Service Inquiries in English and/or French Preparing Shipping Documents Filing, e-mailing, faxing, ect.
  • Operating a Multi Line Telephone System Page 2.

Education

DIPLOMA - Addictions & community Service Worker

EVEREST COLLEGE
10.2010

Related coursework: Obtained certificate for “working with persons with disabilities” -

Also CPR certified -

Skills

  • Proficient computer skills
  • Critical thinker
  • Map reading abilities
  • Calendar management
  • Organizational Systems
  • Advanced MS Office Suite knowledge
  • Data entry documentation
  • Records management
  • Scheduling

Certification

HIGHSCHOOL DIPLOMA | 2005 | ST THOMAS OF VILLANOVA Related coursework: Bilingual Certificate Skills & Abilities

Languages

English
Native/ Bilingual
French
Professional

Timeline

Client Service Coordinator

Bayshore Home Health
10.2022 - 06.2023

Virtual Administrative Assistant

Virtual Behavior Services
01.2022 - Current

Compliance Specialist/Administrative Assistant

LANDSCAPE EFFECTS GROUP
10.2019 - 01.2022

Accounts Payable Specialist

AM PM Towing
01.2015 - 01.2017

DISPATCHER | MYERS TOWING
06.2014 - 12.2014

OFFICE MANAGER/RECEPTIONIST

H&R BLOCK
01.2011 - 05.2015

CUSTOMER SERVICE

SUTHERLAND GLOBAL SERVICES
01.2011 - 12.2011

CUSTOMER SERVICE REPRESENTATIVE

FEDEX
12.2007 - 10.2009

CUSTOMER SERVICVE/RECEPTIONIST

CANADIAN SHELTER SYSTEMS
03.2006 - 12.2007

DIPLOMA - Addictions & community Service Worker

EVEREST COLLEGE

Related coursework: Obtained certificate for “working with persons with disabilities” -

Also CPR certified -

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Kaity R. Pollett