Zanele Maphosa
Edmonton,AB
Summary
Dynamic professional with a strong work ethic and safety awareness, experienced in logistics and customer service. At TJX Winners, optimized inventory flow and reduced order processing time through effective coordination. Proven team player skilled in equipment management and quality assurance, dedicated to enhancing operational efficiency and service excellence.
Overview
15
15
years of professional experience
Work History
General Helper
ESS Compass Group
03.2021 - Current
- Assisted in food preparation and serving, ensuring adherence to safety and hygiene standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Supported inventory management by organizing supplies and conducting stock checks.
- Collaborated with team members to streamline workflow and enhance service delivery.
Warehouse Coordinator
TJX Winners
01.2013 - 04.2019
- Coordinated inbound and outbound logistics to optimize inventory flow and minimize delays.
- Implemented efficient warehouse layout, improving storage capacity and accessibility of materials.
- Oversaw daily operations, ensuring compliance with safety regulations and standard operating procedures.
- Developed training programs for new staff, enhancing onboarding efficiency and operational knowledge.
- Monitored stock levels using inventory management software, ensuring timely replenishment of supplies.
- Led regular team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
Customer Service Representative
Rogers Communications
05.2010 - 12.2012
- Resolved customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- Assisted in training new representatives on best practices and company policies for customer service excellence.
- Implemented process improvements that enhanced response times and overall customer satisfaction ratings.
- Collaborated with cross-functional teams to address escalated issues, promoting swift resolution and team synergy.
- Monitored customer feedback channels, identifying trends to inform service enhancements and operational adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Addiction Counseling
Norquest College
Edmonton, None08.2024
Diploma - Medical Office Administration
Sundance College
Calgary, AB07.2021
Skills
- Strong work ethic
- Safety awareness
- Team player attitude
- Hand and power tools
- Quality assurance understanding
- Equipment management
Languages
English
Full Professional
Timeline
General Helper
ESS Compass Group
03.2021 - Current
Warehouse Coordinator
TJX Winners
01.2013 - 04.2019
Customer Service Representative
Rogers Communications
05.2010 - 12.2012
Diploma - Addiction Counseling
Norquest College
Diploma - Medical Office Administration
Sundance College
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