Noshin Sadmin Islam
Scarborough,Canada
Summary
Master of Management graduate with strong expertise in financial analysis, customer relationship management, and business reporting. Recognized for excellent communication, problem-solving, and analytical skills with a proven ability to deliver client-focused solutions and support organizational growth.
Overview
3
3
years of professional experience
Work History
Research Assistant - Financial & Business Analysis
Trent University
05.2024 - 12.2024
- Conducted applied research on 'Generative AI and Leadership' with a focus on strategic implications for organizations.
- Used Dedoose and Atlas.ti to perform qualitative and thematic data analysis.
- Delivered actionable recommendations based on data-driven insights for academic and practitioner audiences.
- Organized a university-hosted Networking Event, facilitating collaboration between students, faculty, and local industry professionals.
Customer Relationship Assistant
National Bank Limited
10.2022 - 10.2023
- Company Overview: Bangladesh
- Provided frontline support to clients regarding account inquiries, transaction issues, and product information.
- Actively engaged in cross-selling banking products such as savings accounts, fixed deposits, and remittance services.
- Maintained and updated client databases, ensuring accuracy and confidentiality of sensitive financial information.
- Coordinated with internal departments to resolve customer complaints and streamline service delivery.
- Conducted satisfaction surveys and analyzed client feedback to recommend service enhancements.
- Assisted in preparing monthly performance reports for branch management, contributing to strategic decision-making.
- Bangladesh
Customer Relationship Manager
Flancos Cafe
10.2022 - 10.2023
- Company Overview: Dhaka, Bangladesh
- Managed client acquisition, retention strategies, and financial performance tracking.
- Developed and maintained strong stakeholder relationships, optimizing service quality and operational efficiency.
- Analyzed customer feedback data to implement strategic business improvements and increase profitability.
- Dhaka, Bangladesh
Research & Communication Intern
RAPID
06.2022 - 09.2022
- Company Overview: Research and Policy Integration for Development, Dhaka
- Supported economic and financial research projects, including data collection and trend analysis.
- Assisted in preparing community-focused reports and policy briefs.
- Created visual content to effectively communicate complex data insights to stakeholders.
- Research and Policy Integration for Development, Dhaka
Education
Master of Management -
Trent University
Ontario, CanadaBachelor of Business Administration (BBA) - Major in Marketing
North South University
Dhaka, BangladeshSkills
- Customer Relationship Management (CRM)
- Financial Services & Client Onboarding
- Communication & Problem Solving
- Cross-Selling & Service Optimization
- Dedoose
- Atlasti
- Team collaboration
- Critical thinking
- Microsoft office
- Social media platforms
- SPSS proficiency
Leadership And Additional Experience
- Event Organizer - Led planning of Trent Durham's Networking Event to foster industry-academic collaboration.
- House Captain - Directed student teams in inter-school competitions, developing team leadership and communication skills.
Timeline
Research Assistant - Financial & Business Analysis
Trent University
05.2024 - 12.2024
Customer Relationship Assistant
National Bank Limited
10.2022 - 10.2023
Customer Relationship Manager
Flancos Cafe
10.2022 - 10.2023
Research & Communication Intern
RAPID
06.2022 - 09.2022
Master of Management -
Trent University
Bachelor of Business Administration (BBA) - Major in Marketing
North South University