NORVIN CAMPOS

• Onboarded and developed team of employees responsible for assisting new and current members toward achieving their health and fitness goals
• Educated team on sales, and relationship building to drive new memberships and contribute to financial health of Club
• Supported General Manager in day-to-day oversight and management of Club

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Understood buyers’ requirements and interests; matched requirements and interests to various models and built rapport
• Closed sales by overcoming objections; asked for sales; negotiated price; completed sales or purchased contracts; explained provisions; explained and offered warranties, services, and financing; collected payment; delivered automobiles

• Developed strong foundation in business-to-consumer sales, with special attention to capitalizing on client hot-buttons and solution-selling.
• Managed day-to-day responsibilities of independent Sales Representative to generate new customers in assigned high-volume territory (B2C)
• Ensured productive and positive relationships with prospective customers
• Have direct, face-to-face communication with customers through various sales methods
• Executed promotions and meet and exceed sales goals
• Built relationships, secured client acquisitions and completed client follow ups
• Met performance targets for sales and quality

• Built business base by responding to customer calls and educated on products
• Developed customer contact follow-up system that maintained and grew personal customer base
• Prepared promotions and sales that built store development and maximized store performance
• Monitored and updated company’s website

• Set sales goals for each Sales Associate with Store Manager
• Met or exceeded established goals both on personal and team basis
• Developed sales plans and strategies with Sales Associates and monitored their progress
• Trained and coached Sales Associates on products, upcoming promotions, selling skills and administration
• Ensured all guests received exceptional customer service
• Motivated sales team to meet or exceed expectations
• Recruited, hired, trained, and coached Sales Associates
• Developed a customer contact follow-up system to maintain & grow a personal customer base

• Worked with fellow staff members in various departments to provide customers with exceptional sales experience
• Developed leads, qualified buyers and closed sales
• Maintained rapport and previous customers
• Suggested trade-ins and responded promptly to enquiries
• Provided good customer service and communication skills

• Understood automobiles by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles
• Understood buyers’ requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrating automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closed sales by overcoming objections; asked for sales; negotiated price; completed sales or

purchased contracts; explained provisions; explained and offering warranties, services, and

financing; collected payment; delivered automobiles