Normida Mariano
CALGARY,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Costumer Service Representative
KFC Hi-flyer
CALGARY
11.2023 - 07.2026
- Resolved customer complaints with empathy and effective communication skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed customer orders accurately and efficiently at the counter.
- Handled cash transactions and managed the register during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Assisted customers with menu selections and special requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education Assistant Practicum-Shoppers Drug Mart
Marlborough Shoppers
CALGARY, AB
03.2023 - 07.2023
- Processed sales transaction for medications and other pharmaceutical supplies
- Directed all questions relating to prescription,health matters,or medications to the pharmacist
- Accurately picked drugs for packaging and file them accordingly
- Took inventory of all medication and pharmaceutical supplies
- Greeted customer prompty and gather prescription information according to the standard operating Procedures
- Recieved new and repeat prescriptionorders in accordance with standard operating procedures
Customer Service Representative
KFC-Baguio Philippines
Baguio , San Miguel
04.2009 - 10.2011
- Resolved customer complaints promptly and professionally.
- Assisted customers with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Handled cash transactions accurately at the register.
- Maintained cleanliness and organization of dining and service areas.
Education
1 Year - Supply Chain Management And Logistic
New West College
05.2023 - 05.2024
Some College (No Degree) - Pharmacy Assistant
ABM College
CALGARY, ABSkills
- Customer service
- Issue resolution
- Customer relationship management
- Call center operations
- Sales transactions
- Order processing
- Cash handling
- Inventory management
- Menu knowledge
- Customer engagement
- Team collaboration
- Training and development
- Effective communication
- Time management
- Multi-task management
- Stress management
- Punctuality and reliability
- Problem solving
Certification
- Certified in Standard First Aid and CPP C/Aid
Customer Service Representative kfc transcanada
- Handled and processed cash,credit and debit transaction
- Provided cheerful and helpful services to customers
- Assisted customers with their inquiries and helped them to search for specefied food menu
- Responded to customers requests and inquiries in a timely and professional man er
- Provided exceptional experienced to customers by identifying their menu needs and responding to their initiated request
Timeline
Costumer Service Representative
KFC Hi-flyer
11.2023 - 07.2026
1 Year - Supply Chain Management And Logistic
New West College
05.2023 - 05.2024
Education Assistant Practicum-Shoppers Drug Mart
Marlborough Shoppers
03.2023 - 07.2023
Customer Service Representative
KFC-Baguio Philippines
04.2009 - 10.2011
Some College (No Degree) - Pharmacy Assistant
ABM College