Normand Mauro
Repentigny
Summary
Strong B2B - EComm manager with a proven track record in managing a highly commercial operation with unionized and non-unionized staff in a fast-paced environment. With more than 30 years of experience, I have a very good knowledge of the transport and courrier business. I am recognized for my strong leadership skills and my ease to communicate and build relationship. I am very structured, action-oriented and I use a positive approach with employees to ensure their development and the best customer service. At ease in working under pressure, I provide excellent standards of service, efficiency and performance through outstanding people management skills in order to give a unique experience to my clients. I wish to face new challenges by actively contributing to the development of your company with the same passion that animated me in every step of my career.
Overview
21
21
years of professional experience
Work History
Terminal Manager
Transforce
01.2017 - 01.2024
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching .
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Set terminal budgets and set goals to adhere to plans.
- Hired, trained and educated new employees to improve company performance and efficiency.
Operations Manager
YRC Reimer
09.2016 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Chief Executive and Operating Officer
Entreprises N.Mauro : Goods Transportation
05.2007 - 07.2015
- Providing transport solutions within clients' constraints
- Plan and organise every aspects of the freight entrusted us
- Ensure the coordination and monitoring of all drivers throughout transportation to delivery
- Coordinate staff training and make sure that it meets the application regulation for business conduct in each province
- Oversee daily logistics relative to goods transport
- Work closely with our clients and suppliers to establish the most appropriate way in order to ensure the most advantageous service in terms of cost and time
- Update databases to ensure ongoing maintenance and management control of fuel related costs
- Coordinate staff training to ensure the drivers are conversant with all federal and provincial laws
- Set the budget and control the shipment document
- Service and complaint management
Branch Manager
ICS Courier
01.2004 - 01.2006
- Recruit, train, manage and motivate team to achieve objectives
- Coach employees on a daily basis and develop personal growth opportunities
- Maintain a safe, secure and legal work environment
- Maintain a working relationship with the union by following the collective agreement
- Develop policies and working procedures to adapt them to new reality
- Set annual goals team and communicate them efficiently
- ACHIEVEMENTS:
- Dorval Branch in 2005
- Restructure and set up to company standards for 150 employees of the branch
- Improve productivity by +31% from 58% à 89%
- Montreal Branch in 2004
- Restructure and set up to company standards for 85 employees of the branch
- Improve the productivity by +36% from 50% à 86%
- Improve significantly staff retention by establishing a positive work environment
Operations Supervisor
ICS Courier
01.2003 - 01.2004
- Maintain a suitable and safe work environment
- Empower employees on the use of equipment and various checkpoints
- Ensure compliance through the implementation of adequate policies and procedures
- Establish good working relationships with the union in respect of collective agreements
- Investigate a problem, analyze data, identify possible solutions and make recommendations to the immediate supervisor
- Keep track of performance and quarterly assessment of each employee
- Plan the budget and ensure a weekly follow up with the finances department
Education
Supervision Course 1,2 And 3 -
ICS
1995
High School Diploma -
Marymount
Montreal, QC06.1976
Skills
- Resolving Issues
- Bilingual Communications
- Cost Control
- Change Management
- Policies & Procedures
- Budgeting
- Onboarding
- Confidentiality
- Bilingualism
- Operations management
Languages
English and French
Full Professional
Timeline
Terminal Manager
Transforce
01.2017 - 01.2024
Operations Manager
YRC Reimer
09.2016 - 01.2017
Chief Executive and Operating Officer
Entreprises N.Mauro : Goods Transportation
05.2007 - 07.2015
Branch Manager
ICS Courier
01.2004 - 01.2006
Operations Supervisor
ICS Courier
01.2003 - 01.2004
Supervision Course 1,2 And 3 -
ICS
High School Diploma -
Marymount
Similar Profiles
Christopher JohnsonChristopher Johnson
CDL Truck Driver at TransForceCDL Truck Driver at TransForce
AMBER MCBROOMAMBER MCBROOM
Class Coordinator at TransforceClass Coordinator at Transforce
Gursimranjeet SinghGursimranjeet Singh
Parcel Delivery Driver at TransForceParcel Delivery Driver at TransForce