Norman Young
Summary
Dynamic and results-driven professional with a proven track record at City Furniture, excelling in customer service and problem-solving. Recognized for maintaining high standards of accuracy in transactions and fostering strong customer relationships. A reliable team player with a valid driver's license, consistently achieving goals while ensuring a positive shopping experience.
Overview
19
19
years of professional experience
Work History
Delivery Driver/warehousing
Liqour Ex Outlet
St. Albert, AB
01.2019 - 09.2025
- Delivered products efficiently to various locations, ensuring timely and accurate service.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Navigated routes effectively using GPS technology to minimize delays.
- Assisted in inventory management by verifying product counts before delivery.
- Communicated with customers to confirm delivery details and address concerns.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Followed safety protocols and company policies during all delivery operations.
- Interacted with customers on a daily help resolve any if any issues that occur
Cashier
Cosless Liquor
Prince George, BC
03.2017 - 11.2018
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Maintained inventory levels through regular stock checks and product restocking initiatives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing store reputation.
- Assisted in promotional displays, increasing product visibility and driving sales during special events.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate/Delivery Driver/Warehousing
City Furniture
Prince George, BC, Vanderhoof, BC
05.2008 - 10.2015
- Assisted customers in selecting furniture that met their specific needs and preferences
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Collaborated with team members to manage inventory levels and restock merchandise timely.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Property Maintenance Worker/Landscaping
ACE
Prince George, BC
04.2006 - 06.2008
- Conducted routine inspections to identify maintenance needs and ensure property
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Streamlined inventory management processes to maintain adequate supply levels of maintenance materials.
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Maintained a safe work environment by adhering to company safety policies and procedures during all maintenance tasks.
Education
WP Wagner
Edmonton, ABSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Attention to detail
- Clean and concise communication
- Consistently reach goals provided by executive team
Languages
English
Full Professional
Timeline
Delivery Driver/warehousing
Liqour Ex Outlet
01.2019 - 09.2025
Cashier
Cosless Liquor
03.2017 - 11.2018
Sales Associate/Delivery Driver/Warehousing
City Furniture
05.2008 - 10.2015
Property Maintenance Worker/Landscaping
ACE
04.2006 - 06.2008
WP Wagner