Norman Winegardner
Lompoc
Summary
Experience Dedicated team member delivering exceptional customer service in fast-paced environments. Demonstrates strong communication skills and attention to detail while managing cash transactions and adhering to health and safety protocols. Committed to fostering a positive experience for customers and collaborating effectively with team members.
Overview
3
3
years of professional experience
Work History
Drive-Thru Team Member
McDonalds
Lompoc
11.2025 - 01.2026
- Operated drive-thru register to efficiently process customer orders.
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Provided excellent customer service to enhance guest experience at McDonald's.
- Delivered exceptional customer service to ensure a positive dining experience.
- Resolved customer complaints promptly to enhance guest satisfaction and maintain positive relationships.
- Maintained knowledge of menu items to assist customers effectively.
- Managed cash transactions accurately during peak service periods to support efficient operations.
- Restocked necessary items during shifts to maintain service flow.
- Collaborated with team members to maintain a clean and organized work area.
- Communicated effectively with all levels of staff.
- Followed company policies to ensure compliance with health and safety regulations.
- Followed safety protocols for food handling and preparation.
Commissary Bagger
Vandenberg Air Force Base Commissary
Lompoc
11.2024 - 12.2025
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained clean and organized bagging area to enhance customer experience.
- Collaborated with team members to ensure smooth checkout processes.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Adapted to varying customer needs during peak shopping hours effectively.
- Engaged customers in friendly conversation while handling bagged items, offering additional services and expressing gratitude for their business.
- Provided accurate information to customers regarding products, prices, and item locations to assist with their shopping needs.
- Checked out customers quickly and accurately ensuring that all appropriate coupons were applied properly.
Dental Receptionist
Santa Ynez Tribal Health Clinic
Santa Ynez
05.2023 - 01.2024
- Scheduled appointments efficiently using electronic health record systems.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Greeted patients warmly and created a welcoming environment at the health clinic.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Streamlined patient check-in and check-out processes, enhancing operational efficiency.
- Managed front desk operations including scheduling appointments, collecting payments.
- Answered phone calls promptly, addressing inquiries and scheduling appointments.
- Verified insurance information and collected patient co-pays accurately.
- Verified, updated and entered patient information into system.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Assisted in maintaining organized patient records and confidential information.
- Coordinated with dental staff to align patient care needs and improve service delivery.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Aided dentists in performing dental treatments and procedures.
- Instructed patients on oral health care and preventive measures, fostering better health outcomes.
Education
Certificate of Technical Studies - Dental Hygiene
Air University
Montgomery, AL01-2013
Some College (No Degree) - Entrepreneurship
Allan Hancock College
Santa Maria, CA03-2026
Some College (No Degree) - Construction Management
Center For Employment Training
Santa Maria, CASkills
- Drive-thru operations
- Food service standards
- Cash handling
- Customer service
- Customer engagement
- Time management
- Hygiene practices
- Multitasking Abilities
- Problem resolution
- Adaptability and flexibility
- Team collaboration
- Reliability and punctuality
- Professional demeanor
- Effective communication
- Team player
- Project Management
- Decision-making
- Rapid decision-making
- Team leadership
Timeline
Drive-Thru Team Member
McDonalds
11.2025 - 01.2026
Commissary Bagger
Vandenberg Air Force Base Commissary
11.2024 - 12.2025
Dental Receptionist
Santa Ynez Tribal Health Clinic
05.2023 - 01.2024
Certificate of Technical Studies - Dental Hygiene
Air University
Some College (No Degree) - Entrepreneurship
Allan Hancock College
Some College (No Degree) - Construction Management
Center For Employment Training