NORMAN WALUGEMBE
Toronto,ON
Summary
Ability to work with people from diverse backgrounds and cultures. Account monitoring and Portfolio management Strong communication, organizational and time management skills. Problem-solving skills, able to think critically and creatively. Basic computer, problem solving and organization skills. Customer service and people management skills. Problem Solving and Analytical skills Risk Management skills Negotiation skills Accounting and Bookkeeping skills. Collection and Debt management skills.
Overview
19
19
years of professional experience
Work History
Part Time
FEDEX GROUND LTD
11.2024 - Current
- Responsible for moving materials and packages from one place to another
- Pack products in boxes by hand and keep record of the items packed and moved approximately 2 trailers per shift
- Scanning the right products onto the van ready for shipment
- Work with material moving machine operators and material recording workers to handle items and keep a record of items
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages
Collections Officer
DFCU (Development Finance Company of Uganda)
06.2020 - 10.2023
- Company growth of assets and liabilities especially in number of accounts like 50 accounts per month and disbursement of 1bn shillings per month and following up on all non performing loans
- Provided an independent and objective approach of fraud prevention and analysis within the Business banking space
- Investigated any illegal acts characterized by deceit, concealment, or violation of trust
- Took proactive measures to prevent losses through any of the following: placing deposit holds; analyzing suspicious account activity and reporting
- Reviewed accounts flagged for potential collusion with company employees in originating fraudulent loans
- Shared timely fraud alerts to business banking
Financial Service Representative
DFCU (Development Finance Company of Uganda)
06.2016 - 06.2020
- Tracked different new accounts to grow the business.
- Supported growth of new accounts having 30 accounts per
- Participated in root cause analysis on internal and external business proposal
- Supported the bank in growing the business portfolio
Credit Manager
Imani Micro Finance Limited
01.2013 - 03.2016
- Executed day-to-day operations and developed three colleagues into leadership roles during my tenure
- Managed and closed sales of bank products with bringing in 15 new accounts per month
- Executed settlements while ensuring maximum customer satisfaction
- Sourced new business, increasing the company's asset portfolio
- Monitored delinquent portfolios and accounts, providing risk management oversight
- Provided marketing support and trained local communities in entrepreneurship and small business management
- Recognized by senior management for exceptional customer service in mitigating contentious issues and executing customers’ instructions and memorandums in a timely manner
Credit Officer
Equity Bank Uganda Limited
01.2006 - 12.2012
- Underwrote and analyzed the credit strength and weaknesses of prospective borrowers, making loan decisions and recommendations
- Conducted customer visits and cross-sold bank products
- Identified potential new business in line with lending and credit management
- Managed administrative tasks, including credit analysis, processing, recovery with a recovery rate of less than 3% PAR, and sourcing prospective clients
Education
Certificate - Entrepreneurship
Copenhagen Business School
Uganda03.2015
Bachelor of Science - Accounting and Finance
Kyambogo University Uganda
Uganda02.2005
Diploma - Accountancy
Institute of Teachers Education Kyambogo
Uganda02.2000
Skills
- Ability to work with people from diverse backgrounds and cultures
- Portfolio management
- Strong communication skills
- Customer service skills
- People management skills
- Analytical skills
- Risk management skills
- Negotiation skills
- Accounting skills
- Bookkeeping skills
- Collection skills
- Debt management skills
- Physical flexibility
- Movement precision
Timeline
Part Time
FEDEX GROUND LTD
11.2024 - Current
Collections Officer
DFCU (Development Finance Company of Uganda)
06.2020 - 10.2023
Financial Service Representative
DFCU (Development Finance Company of Uganda)
06.2016 - 06.2020
Credit Manager
Imani Micro Finance Limited
01.2013 - 03.2016
Credit Officer
Equity Bank Uganda Limited
01.2006 - 12.2012
Certificate - Entrepreneurship
Copenhagen Business School
Bachelor of Science - Accounting and Finance
Kyambogo University Uganda
Diploma - Accountancy
Institute of Teachers Education Kyambogo
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