Norman Morgan
Dartmouth,NS
Summary
Accomplished professional with expertise in oil change and preventive maintenance at Cheapy Tire. Demonstrated exceptional problem-solving and customer service skills, enhancing vehicle reliability and customer satisfaction. Proven ability to adapt quickly and work collaboratively, reducing call handling time by 15% at Call Us Call Centre. Committed to safety and efficiency in all operations. Dedicated to working hard and completing tasks presented to me.
Overview
18
18
years of professional experience
Work History
Lube Technician
Cheapy Tire
Dartmouth, NS
10.2025 - 02.2026
- Conducted routine oil changes and fluid checks for customer vehicles.
- Performed preventative maintenance to ensure vehicle reliability and performance.
- Conducted tire changes and rotations on vehicles.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
Vehicle Repair, Restoration and Detailing
Hayden’s Auto
Dartmouth, NS
01.2016 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Repaired vehicles such as brakes, body/frame work, undercoating, painting, etc
- Prepared vehicles for auctions.
Snow Removal
Clintar Landscaping
11.2014 - 04.2015
- Assisted in snow removal efforts during winter months by shovelling walkways promptly following snowstorms in order to keep pedestrians safe from slips and falls.
- Worked long hours to ensure the task was completed.
Call Center Representative
Call Us Call Centre
Halifax, NS
02.2013 - 11.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high call volumes while maintaining customer satisfaction.
- Documented customer interactions accurately.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Recycling Sorter
Youth Live Recycling Program
Halifax, NS
08.2008 - 05.2009
- Sorted recyclable materials according to established guidelines and quality standards.
- Operated sorting equipment efficiently, ensuring minimal downtime and maximizing throughput.
- Maintained cleanliness and organization of sorting area to promote safety and efficiency.
- Collaborated with team members to improve sorting processes and reduce contamination in recyclables.
- As a youth, this was my first job experience.
Education
GED -
Adult Learning Program
DartmouthSkills
- Customer service
- Dependable and responsible
- Problem-solving
- Fluid checks
- Tire changing and rotation
- Oil changes
- Replacing parts
- Power tools
- Oil change expertise
- Safety compliance
- Customer relations
- Tools and equipment handling
- Tire damage repair
- Tire rotations
- Fluid replacement proficiency
- Preventive Maintenance
- Attention to detail
- Flexible schedule
- Workplace safety practices
- Relationship building
- Brakes replacement
- Fuel system maintenance
- Verbal and written communication
- Automobile repair
- Customer service
- Completion of tasks
- Drywall work and repairs
Languages
English
Professional Working
Timeline
Lube Technician
Cheapy Tire
10.2025 - 02.2026
Vehicle Repair, Restoration and Detailing
Hayden’s Auto
01.2016 - 01.2025
Snow Removal
Clintar Landscaping
11.2014 - 04.2015
Call Center Representative
Call Us Call Centre
02.2013 - 11.2014
Recycling Sorter
Youth Live Recycling Program
08.2008 - 05.2009
GED -
Adult Learning Program