Norman Burns
Binbrook,ON
Summary
Experienced professional seeking a challenging position to leverage past work experiences and contribute effectively. Excited to apply skills and expertise to make a meaningful impact in a dynamic work environment. Committed to continuous learning and growth, eager to collaborate with a team that values innovation and excellence. Ready to bring passion and dedication to drive success and achieve mutual goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asphalt Terminal Operator
Trade Enhanced Design Inc.
04.2023 - 07.2023
- Loaded and unloaded trucks with high pressure pumps
- Contract position
- Collaborated with 5-member team to create, modify and implement goals, procedures and policies.
General Laborer
Stephen Et Al Landscaping
08.2020 - 04.2022
- Operator of excavator, bobcat and mini dump truck
- Fences, Landscaper, Lawn Care, Tree Service
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
Tow Truck Driver
H Towing
07.2019 - 02.2020
- Provides prompt customer service while responding to calls for lockouts, flat tires, fuel deliveries and accident tows under contracts with insurers
- Fast and reliable
- Demonstrates ability to work with customers in stressful situations typical of repossession
- Establish long-term customer relationships through prompt and courteous service
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tow Truck Driver
Abrams Towing
08.2017 - 07.2019
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Operated tow trucks to safely recover vehicles from various locations
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Loader Operator
Demolition-Budget
08.2016 - 08.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front End Loader Operator
Regional Disposal-Budget
06.2014 - 08.2016
- Experience in forklift, front-end loader; including 930G cat, bob cat; including 262D cat skid steer with pilot controls, excavator; including mini excavator, 370 Volvo with grapple and magnet, 270 cat excavator zero tail-swing rotating grapple
- Experience in scrap metal sorting and loading trucks/bins in a face paced environment
- Monitored site conditions to adjust loading strategies for improved productivity and safety compliance.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Developed standard operating procedures for front end loader operations, improving consistency across shifts.
- Conducted routine inspections and maintenance on equipment to ensure safety and reliability.
Driver Coordinator
Articulating Rock Truck Operator
08.2013 - 10.2013
- Managed communication between drivers and dispatch to ensure seamless operations.
- Developed training materials for new drivers, focusing on safety protocols and best practices.
- Mentored new hires, fostering a positive work culture that improved employee retention rates.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Lead Hand Position
Heavy Machine Operator
01.2011 - 01.2013
- Confidently operates a bobcat, excavator, front end loader
- Demonstrates safe management
- Delegates and manages responsibilities on the floor - Communicates professionally with clients
- Countrywide Recycling
- Led safety meetings to reinforce workplace safety culture, resulting in improved adherence to safety regulations among staff.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Bolstered workplace morale through positive reinforcement techniques, resulting in improved teamwork dynamics.
Baler/Forklift Operator
Alfa Paper
01.2004 - 01.2007
- Trained and operated heavy machinery; Forklift, Bobcat, Front End Loader, Swinger
- Baler operator
- Shipping and receiving department
- Promoted to Forklift Operator
- Alfa Paper Products
Skills
- Excavator training
- Forklift/Clamp truck training; in-house certified
- Backhoe Loader and Front End Loader training
- Baler Operator training
- Bobcat training
- Articulating rock truck training
- WHMIS training
- CN Training
- Transportation of Dangerous Goods
- Hazardous materials handling
- Bulk loading
- Team supervision
- Time management
Certification
- Underground Utility Safety Awareness
- Care and Use of Fire Extinguishing
- Working at Heights Basic Awareness
- Chainsaw Safety Awareness
- Traffic Control Person Awareness
Timeline
Asphalt Terminal Operator
Trade Enhanced Design Inc.
04.2023 - 07.2023
General Laborer
Stephen Et Al Landscaping
08.2020 - 04.2022
Tow Truck Driver
H Towing
07.2019 - 02.2020
Tow Truck Driver
Abrams Towing
08.2017 - 07.2019
Loader Operator
Demolition-Budget
08.2016 - 08.2017
Front End Loader Operator
Regional Disposal-Budget
06.2014 - 08.2016
Driver Coordinator
Articulating Rock Truck Operator
08.2013 - 10.2013
Lead Hand Position
Heavy Machine Operator
01.2011 - 01.2013
Baler/Forklift Operator
Alfa Paper
01.2004 - 01.2007
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