Norma Lisseth Duran
Lynwood
Summary
Hardworking Student offering part-time work experience and extensive knowledge for academic work positions. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Compassionate and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to creating safe, supportive environment for all students and colleagues.
Overview
5
5
years of professional experience
Work History
Uber Eats Delivery Driver
Uber Eats
09.2024 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Managed multiple delivery assignments simultaneously while maintaining accurate record-keeping of completed orders using company-provided technology platforms.
- Reduced delivery times with efficient route planning, resulting in more completed orders per shift.
- Provided excellent customer service, addressing any concerns or issues with orders immediately and professionally.
- Showcased strong time management skills by prioritizing tasks and managing multiple responsibilities efficiently in fast-paced delivery environments.
- Demonstrated flexibility and adaptability by adjusting routes in response to unexpected traffic or road closures, ensuring timely deliveries despite unforeseen circumstances.
- Strengthened relationships with both restaurants and customers by representing the company professionally throughout all interactions during pickups and dropoffs.
- Improved fuel efficiency by regularly maintaining vehicle cleanliness, tire pressure checks, oil changes, and other necessary maintenance tasks.
- Navigated various areas within the city efficiently, utilizing GPS and personal knowledge of local roads to optimize delivery times.
- Delivered food orders safely while adhering to company guidelines and safety procedures for both drivers and customers.
- Maintained a high rating as a delivery driver by consistently providing friendly and professional service.
Unclassified Paid Intern
Los Angeles Harbor College
02.2024 - Current
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Organized company events, including team-building activities and industry conferences, promoting a positive work culture.
- Maintained record of calls, emails and visits to office.
- Enhanced team productivity by streamlining work processes and implementing effective task management tools.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Educated students on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Conducted thorough assessments to identify student needs and appropriate intervention strategies.
- Coordinated referrals between agencies to ensure seamless transitions for students receiving multiple services.
- Advocated for students' needs, connecting them with community resources to support their well-being.
Private Home Tutor
Self Employed
06.2024 - 08.2024
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Facilitated active learning by incorporating real-world examples into lessons whenever possible, making content more relatable and relevant.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Utilized engaging resources such as educational games and multimedia materials to supplement traditional teaching methods, enriching the learning experience.
- Enhanced student engagement with interactive and hands-on activities, boosting overall class participation.
- Collaborated with parents to address specific needs and goals for their children''s academic progress.
- Assessed student progress regularly through quizzes, exams, and informal evaluations, ensuring continuous improvement in understanding of subject matter.
- Contributed to higher test scores by implementing effective study strategies and providing timely feedback on assignments.
- Encouraged students to think critically and develop problem-solving skills.
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Mentored students in developing valuable life skills such as communication, leadership, teamwork, and responsibility through various activities.
- Adapted lesson plans to accommodate diverse learner needs, promoting inclusion and equal opportunities for all students.
- Organized structured tutoring sessions that focused on improving time management skills and study habits among students, leading to better performance during exams.
- Provided homework assistance using specific curriculum and materials.
Cashier
Griselda Quintero
11.2019 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Comparative Literature
University of California, Irvine
Irvine, CA06.2024
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2020
Skills
- Problem solving and Creative Thinking
- Team collaboration abilities
- Decision making
- Effective written and verbal communication
- Time management/ Multitasking and organization
- ID Verification
- Proficient in Microsoft Software
- Fluent in English and Spanish
- Data Entry
- Skilled in intake interviewing
Community Service
- I completed 5 years of community service at Lynwood Middle School Library and 1 year at Cesar Chavez Middle School library; learned spatial skills and have proved to be able to thrive in any position I'm placed.
- I serve as the treasurer for the Youth Ministry at my local church, Monte Sion in South Gate, CA.
- Teach Sunday School classes and Tuesday classes at church for groups of varying ages, but most often with children ages 1-5
- Assist the church Mount Zion Los Angeles during events such as conferences and celebrations.
Timeline
Uber Eats Delivery Driver
Uber Eats
09.2024 - Current
Private Home Tutor
Self Employed
06.2024 - 08.2024
Unclassified Paid Intern
Los Angeles Harbor College
02.2024 - Current
Cashier
Griselda Quintero
11.2019 - 10.2021
Bachelor of Arts - Comparative Literature
University of California, Irvine
High School Diploma -
Marco Antonio Firebaugh High School
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