NORMAJEAN MILLS
Kemnay
Summary
Experienced with guest relations and service management, focusing on creating memorable guest experiences. Utilizes excellent communication and interpersonal skills to build rapport with clients and colleagues alike. Track record of maintaining high service standards and efficiently addressing guest needs.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Guiness Double Decker Tavern
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Co-Owner
Ananta Sun Vacation Rentals
01.2017 - 01.2021
- Boosted rental occupancy rates through targeted social media campaigns
- Enhanced guest satisfaction by streamlining check-in/out processes
- Reimagined guest experience, leading to higher retention and referrals
Administrative Assistant - Staffing Clerk & Clerk III
Prairie Mountain Health
01.2013 - 01.2019
- Optimized unit operations by effectively managing daily staffing requirements
- Supported healthcare staff by accurately transcribing medical orders
- Analyzed workflow to propose critical adjustments, improving team productivity
Bartender/ Server
Prairie Fire House
01.2017 - 01.2018
- Efficiently managed beverage and meal service, enhancing guest satisfaction
- Assisted in training new staff to uphold service excellence and operational efficiency
- Increased service and delivery by coordinating closely with kitchen staff, boosting efficiency
Promotions Team Lead/ Retail Merchandiser
MolsonCoors Canada
01.2007 - 01.2013
- Managed inventory and merchandising setups, ensuring accuracy and brand alignment
- Energized and led promotional teams, fostering a passionate and committed work environment
- Cultivated a supportive team atmosphere, increasing staff retention and morale
Education
Diploma - Event And Hospitality Management
Robertson College
None12-2024
Diploma - Data Analytics
Robertson College
None01-2024
Diploma - Business Administration And Management
Assiniboine Community College
Brandon, None06-2016
Certificate - Health Unit Clerk
Robertson College
None04-2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team leadership
- Time management
- Decision-making
Timeline
Bartender/Server
Guiness Double Decker Tavern
10.2024 - Current
Co-Owner
Ananta Sun Vacation Rentals
01.2017 - 01.2021
Bartender/ Server
Prairie Fire House
01.2017 - 01.2018
Administrative Assistant - Staffing Clerk & Clerk III
Prairie Mountain Health
01.2013 - 01.2019
Promotions Team Lead/ Retail Merchandiser
MolsonCoors Canada
01.2007 - 01.2013
Diploma - Event And Hospitality Management
Robertson College
Diploma - Data Analytics
Robertson College
Diploma - Business Administration And Management
Assiniboine Community College
Certificate - Health Unit Clerk
Robertson College
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