Norma Jean MacDonald

• Maintained compliance with facility policies, regulations, and national nursing standards through diligent adherence to established protocols.
• Improved patient satisfaction by addressing concerns, answering questions, and offering support before and after surgery.

Provided consultations and education to professionals working with seniors experiencing aggressive behaviours

• Developed customized education materials for patients, caregivers, and families to facilitate understanding of medical conditions and treatment options.
• Advocated for policy changes within the organization to enhance the overall quality of patient care and improve nursing practices.

• Built rapport with patients and family members to deliver exceptional care.
• Enhanced staff efficiency through effective scheduling, workload distribution, and resource allocation.