Norma Jean Ayotte
Peterborough,ON
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Shoeless Joe's Sports Grill
09.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle payments.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Server
WingHouse
01.2017 - 08.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Imagewear Associate
Marks
09.2011 - 08.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Processed sales and returns.
- Printed closing cash and sales reports.
- Handled business charge account orders.
Education
High School Diploma -
Crestwood Secondary School
Peterborough, ON06.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Suggestive Selling
- Point of sale operation
- Wine service
- Multitasking
- Attention to Detail
- Excellent Communication
Languages
English
Timeline
Server
Shoeless Joe's Sports Grill
09.2020 - 04.2024
Head Server
WingHouse
01.2017 - 08.2019
Imagewear Associate
Marks
09.2011 - 08.2016
High School Diploma -
Crestwood Secondary School
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