Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Norma Tamayo

Woodland

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Willow Creek Horse Park. Proven problem-solving abilities and strong bookkeeping skills, ensuring efficient operations and satisfied clients. Recognized for enhancing team productivity and maintaining organized systems, I thrive in fast-paced environments while delivering exceptional service.

Overview

16
16
years of professional experience

Work History

Office Assistant

Willow Creek Horse Park
Woddland
01.2021 - Current
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Delivered messages and ran errands.
  • Assisted with preparing and editing company correspondence and presentations.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Answered telephones, directed calls, and took messages.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Front End

Costco
Woodland
09.2020 - 01.2025
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Floor Staff Member

Target
Woodland
09.2018 - 02.2019
  • Cleaned shelves, counters and tables to maintain organized store.
  • Collaborated with team members to achieve sales targets and store objectives.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers and provided assistance with their inquiries.

Server

Chandos Cantina
Sacramento
07.2017 - 05.2018
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Cocktail Server

Mango’s
Sacramento
06.2013 - 05.2017
  • Greeted guests warmly and provided immediate seating according to floor plan.
  • Answered questions regarding drinks specials and menus items.
  • Received payment by cash or credit card and return change when necessary.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Adhered to all company policies regarding responsible alcohol service practices.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.

Server

Sapporo Grill
Sacramento
02.2015 - 01.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Delivered food orders promptly and courteously.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted guests and provided menus.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu items, describing ingredients and cooking methods upon request.

Server

Hooters
Sacramento
01.2016 - 09.2016
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Cleaned tables and chairs to prepare dining area for next customers.

Server

crepe escape
Sacramento
09.2013 - 06.2015
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees to perform duties.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Food Handler

Round Table Pizza, Inc
Sacramento
10.2009 - 06.2010
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Assisted cooks with meal prep tasks such as chopping vegetables or preparing sauces.
  • Assisted dishwashers with unloading deliveries from vendors upon arrival at restaurant.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Followed health and safety standards for proper food handling techniques.
  • Maintained cleanliness and order in the kitchen area.
  • Kept food at proper temperatures for consumer safety and documented numbers in logbook.
  • Packaged and stored food products appropriately for proper handling and preservation.

Education

High School Diploma -

McClatchy High School
Sacramento, CA
09-2010

Bachelor of Science -

Sacramento State
Sacramento, CA

Associate of Science -

Woodland Community College
Woodland, CA

Skills

  • Customer service
  • Problem solving
  • Bookkeeping
  • Attention to detail

Languages

Spanish
Professional

References

References available upon request.

Timeline

Office Assistant

Willow Creek Horse Park
01.2021 - Current

Front End

Costco
09.2020 - 01.2025

Floor Staff Member

Target
09.2018 - 02.2019

Server

Chandos Cantina
07.2017 - 05.2018

Server

Hooters
01.2016 - 09.2016

Server

Sapporo Grill
02.2015 - 01.2017

Server

crepe escape
09.2013 - 06.2015

Cocktail Server

Mango’s
06.2013 - 05.2017

Food Handler

Round Table Pizza, Inc
10.2009 - 06.2010

High School Diploma -

McClatchy High School

Bachelor of Science -

Sacramento State

Associate of Science -

Woodland Community College

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Norma Tamayo