Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Norma Simpson

Wawieg,NB

Summary

Dynamic and reliable professional with extensive experience in food service, including roles at NBCC St. Andrews and Ossie's Lunch Ltd. Skilled in cash handling and inventory management, I excel in delivering exceptional customer service while maintaining cleanliness standards. Proven ability to collaborate effectively in team environments and resolve customer complaints efficiently.

Overview

35
35
years of professional experience

Work History

Cafeteria Cashier

NBCC St. Andrews
Saint Andrews, New Brunswick
09.2023 - 05.2025
  • Monitored stock levels of food items throughout shift to ensure adequate supply was available.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained cleanliness of work area by sweeping floors and wiping down counters regularly.
  • Maintained work area and kept cash drawer organized.
  • Assisted other staff members with stocking shelves or preparing meals when needed.
  • Greeted customers and responded to inquiries in a polite and professional manner.
  • Assisted customers with menu selections, meal options, and special requests.
  • Prepared food orders according to customer specifications.
  • Restocked shelves as needed to ensure adequate inventory levels.
  • Worked effectively in team environments to make the workplace more productive.

Counter Attendant

Ossie's Lunch Ltd.
Bethel, New Brunswick
06.2016 - 08.2023
  • Maintained cleanliness of work area including counters, shelves, tables, and floors.
  • Assisted other staff members when needed in order to complete tasks efficiently: setting up trays, filling coolers, washing dishes.
  • Scrubbed counters to remove debris and food.
  • Tailored orders to address customer allergies and gluten concerns.
  • Operated cash registers to process payments and provide change accurately.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed patrons to the restrooms.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked items on counters and shelves throughout shift to ensure availability for customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assisted in cleaning duties such as sweeping floors, washing dishes, wiping countertops, tables, chairs.
  • Worked effectively in team environments to make the workplace more productive.
  • Trained new employees each season

Packer/Production Machine Operator

Ganong's Ltd.
St. Stephen, New Brunswick
06.2013 - 06.2016
  • Operated packing line machinery and prepared cartons for shipping.
  • Packed chocolate in boxes, arranged trays, and secured covers efficiently.
  • Monitored weight and date of packed items, recording data hourly for quality control.

Counter Server

Robin's Donuts
St. Stephen, New Brunswick
04.1990 - 12.1993
  • Greeted guests with friendliness and professionalism.
  • Processed payments using credit cards, debit cards, and cash.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels to ensure that necessary supplies were available at all times.
  • Performed general maintenance tasks such as sweeping floors, washing dishes.
  • Completed daily opening and closing duties including cleaning counters and restocking supplies.

Education

Computer Graphics Course -

NBCC St. Andrews
St. Andrews, NB
06-1995

GED -

NBCC St. Andrews
St. Andrews, NB
12-1984

Skills

  • Cash handling
  • Inventory management
  • Food safety compliance
  • Food preparation
  • Team collaboration
  • Menu knowledge
  • Time management
  • Cleaning procedures
  • Stock replenishment
  • Cleanliness standards
  • Reliability and punctuality
  • Excellent customer service
  • Professionalism
  • Customer complaint handling

Activities

  • I enjoy spending time with family and friends, reading, spending time out side hiking and walking, four wheeling, and learning new things.

References

Sharon Muise

Supervisor - NBCC 

(506)755-0126

Angela Tessier 

Owner - Ossie's Lunch

(506)529-9189

Victoria Simpson

Supervisor - Ganong's

(506)467-0048

Timeline

Cafeteria Cashier

NBCC St. Andrews
09.2023 - 05.2025

Counter Attendant

Ossie's Lunch Ltd.
06.2016 - 08.2023

Packer/Production Machine Operator

Ganong's Ltd.
06.2013 - 06.2016

Counter Server

Robin's Donuts
04.1990 - 12.1993

Computer Graphics Course -

NBCC St. Andrews

GED -

NBCC St. Andrews

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Norma Simpson