Norma Sanchez
Ramona
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
20
20
years of professional experience
Work History
Operations Manager
The Home Depot
Imperial Beach
12.2025 - 05.2026
- Managed daily operations to ensure efficient store functionality.
- Oversaw inventory management and stock replenishment processes.
- Trained and developed team members on company policies and procedures.
- Implemented safety protocols to maintain a secure shopping environment.
- Coordinated scheduling to optimize labor resources for peak times.
- Facilitated communication between departments to enhance workflow efficiency.
- Analyzed customer feedback to improve service quality and satisfaction.
- Organized product displays to maximize customer engagement and sales potential.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Merchandising Manager
The Home Depot
Imperial
08.2006 - 12.2025
- Developed merchandising strategies for seasonal product assortments.
- Managed inventory levels to optimize product availability and turnover.
- Collaborated with suppliers to enhance product selection and quality.
- Trained team members on visual merchandising standards and best practices.
- Analyzed sales trends to inform merchandising decisions and promotions.
- Ensured compliance with company policies regarding product placement and pricing.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Analyzed consumer feedback from surveys, focus groups and other sources to identify areas of improvement in merchandising activities.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Determined direction for seasonal merchandise by researching and analyzing trends.
Education
Ramona High School
Ramona, CAMedical Social Work
Palomar College
San Marcos, CA 03.2000 - 06.2000
Skills
- Inventory management
- Safety protocols
- Team training
- Workflow optimization
- Policies and procedures implementation
- Business and operations management
- P&L management
- Decision-making
Timeline
Operations Manager
The Home Depot
12.2025 - 05.2026
Merchandising Manager
The Home Depot
08.2006 - 12.2025
Medical Social Work
Palomar College
03.2000 - 06.2000
Ramona High School