Norma Rodriguez
Oakland
Summary
Accomplished Store Manager with a proven track record at Nene’s Boutique, enhancing customer satisfaction and boosting sales through innovative merchandising and comprehensive staff training. Excelled in customer service management and inventory control, significantly minimizing shrinkage. Skilled in problem-solving and multitasking, consistently exceeding sales goals by fostering strong client relationships and maintaining high operational standards.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Nene’s Boutique
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Warehouse Picker
Amazon
10.2023 - 12.2024
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Relationship Manager
Bank of America, NA
02.2007 - 01.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
Education
Castlemont
Oakland, CA05.2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Cash management
- Retail inventory management
- POS systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Warehouse Picker
Amazon
10.2023 - 12.2024
Relationship Manager
Bank of America, NA
02.2007 - 01.2021
Store Manager
Nene’s Boutique
Castlemont
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