Summary
Overview
Work History
Education
Skills
Timeline
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Norma Pino

Merced

Summary

Client focused representative with10+ years of outstanding customer service and over5 years managerial experience. Meticulous, detail-oriented individual who is excellent at managing multiple tasks and working under pressure. Broad industry knowledge includes client services and store management. A driven, resourceful, and dependable individual. Retail, online and management experience with outstanding leadership and accountability qualities.

Overview

8
8
years of professional experience

Work History

Key Holder- SLT Management

Bath & Body Works
08.2023 - Current
  • Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
  • Supervised a team of 15+ sales associates, providing guidance and support to maximize productivity
  • Trained new employees on store operations, product knowledge, and customer service standards
  • Maintained accurate cash handling procedures, including register counts and deposits
  • Assisted in visual merchandising efforts to create an appealing shopping environment for customers
  • Resolved customer complaints or concerns promptly and effectively, ensuring high levels of impeccable customer service and satisfaction
  • Collaborated with management to develop strategies for achieving sales targets and improving overall store performance
  • Monitored inventory levels regularly, identifying trends and making recommendations for restocking or reordering products as needed
  • Implemented loss prevention measures to minimize theft or damage to merchandise
  • Assumed responsibility as key holder during manager's absence, instrumental in day to day operations of the store

Assistant Manager

Zumiez
10.2021 - 09.2023
  • Managed daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of6-10 employees, providing guidance, knowledge and support to maximize productivity
  • Collaborated as the management team to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service and satisfaction at all times
  • Performed Store Manager responsibilities in the absence of the store manager, instrumental in all aspects of store operations and policy enforcement
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods for company products
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing and enforcing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development and advancement
  • Ensured compliance with health & safety regulations by conducting regular inspections and providing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts and any supporting documentation to adhere to company policy
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Implemented customer loyalty programs resulting in an increase in repeat business and customer satisfaction
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
  • Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value

Sephora Beauty Advisor

JCP Sephora
09.2016 - 02.2018
  • Provided personalized beauty consultations to clients, assessing their individual needs and recommending appropriate products
  • Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage
  • Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base and outstanding relationships
  • Conducted product demonstrations and tutorials to showcase the application techniques and features of various beauty products
  • Stayed knowledgeable with the latest trends in the beauty industry to provide informed recommendations to clients and provide guidance
  • Collaborated with team members to create visually appealing displays that attracted customers' attention and increased product visibility
  • Participated in training programs provided by cosmetic brands to enhance product knowledge and stay informed on new launches
  • Utilized excellent communication skills to actively listen to customers' needs and provide tailored solutions accordingly
  • Consistently met or exceeded monthly sales goals through effective client engagement strategies and knowledgeable communication with clients
  • Assisted customers with color matching for foundations, concealers, lipsticks, eyeshadows and various products for individual clients
  • Demonstrated proficiency in using various skincare analysis tools such as skin scanners or moisture meters
  • Informed customers about ongoing promotions or special offers to encourage additional purchases

Education

Diploma -

Merced High School
Merced, CA
08.2007

Skills

  • Recruiting
  • Forecasting and Data Analytics
  • POS
  • Management Experience
  • Merchandising and Marketing
  • Typing
  • Loss Prevention
  • Product Demos
  • Microsoft office, excel, outlook, and word (9 years)
  • Payroll
  • Operations (7 years)
  • Scheduling (7 years)
  • Training (8 years)
  • Microsoft Word (10 years)
  • Team Building (10 years)
  • Retail sales (10 years)
  • Inventory Management (6 years)

Timeline

Key Holder- SLT Management

Bath & Body Works
08.2023 - Current

Assistant Manager

Zumiez
10.2021 - 09.2023

Sephora Beauty Advisor

JCP Sephora
09.2016 - 02.2018

Diploma -

Merced High School

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Norma Pino