Norma Pinedo
Riverside
Summary
I am very versatile and goal-oriented. I excel in creating efficient organizational systems and fostering strong relationships, significantly enhancing operational efficiency and client satisfaction. I have demonstrated exceptional problem-solving and interpersonal skills, ensuring a positive and productive workplace environment. My experience with providing attentive and compassionate care to individuals has allowed me to utilize strong organizational skills to manage daily tasks and ensure safe environment.
Overview
10
10
years of professional experience
Work History
Caretaker
In Home Supportive Services
04.2022 - Current
- Developed personalized care plans to address individual needs and preferences.
- Provided companionship for residents by engaging in meaningful conversation and activities.
- Facilitated communication between residents and healthcare providers for optimal care.
- Implemented recreational activities to encourage social interaction and physical well-being.
- Improved daily living conditions by assisting with personal care and household tasks.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
Office Manager
Big League Dreams
03.2016 - 02.2018
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Monitored expenditures for better financial control.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Sales Associate
Bebe
12.2014 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
No Degree - Education
Riverside City College
Riverside, CALiberal Studies
University of California, Riverside
Riverside, CA06-2026
High School Diploma -
Jurupa Valley High School
Jurupa Valley 06-2015
Skills
- Safety awareness
- Personal care
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Administrative support
- Document management
- Clear oral/written communication
- Relationship building
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Caretaker
In Home Supportive Services
04.2022 - Current
Office Manager
Big League Dreams
03.2016 - 02.2018
Sales Associate
Bebe
12.2014 - 06.2017
No Degree - Education
Riverside City College
Liberal Studies
University of California, Riverside
High School Diploma -
Jurupa Valley High School
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