Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Beatriz Rivera Montes

Los Angeles

Summary

Experienced leader with a demonstrated history in the retail industry. Proficient in Retail Operations, Sales, Store Management, and Customer Satisfaction. Strong professional focus on Management, Marketing, and Related Support Services. Successfully led multiple retail stores simultaneously, achieving over $20 million in sales.

Overview

21
21
years of professional experience

Work History

Business Sales Manager

Bloomingdale’s
01.2021 - Current
  • Lead and manage the Fine Jewelry and Sunglasses departments, driving sales and achieving business goals
  • Cultivate strong client relationships, delivering exceptional customer experiences tailored to luxury markets
  • Coach and develop associates to maximize productivity, sales performance, and client retention
  • Analyze business trends to identify opportunities, creating and executing strategies to optimize results
  • Partner with vendors and internal teams to maintain inventory flow, visual merchandising standards, and effective product presentation
  • Consistently meet and exceed sales goals while delivering high customer satisfaction scores

General Store Manager

EXPRESS, Inc.
01.2019 - 01.2021
  • Build and lead a high-performing team by attracting, hiring, developing, and retaining top talent
  • Coach and maximize Associate performance to drive sales and achieve business goals
  • Analyze business metrics and create actionable plans to optimize sales and operational efficiency
  • Ensure team training and maintain company policies, loss prevention, and safety standards
  • Cultivate a customer-focused store environment, delivering exceptional in-store experiences
  • Successfully contributed to achieving multi-million dollar sales goals

Assistant Store Manager

EXPRESS, Inc.
01.2016 - 01.2019
  • Supported the Store Manager in supervising operations, recruitment, training, and sales functions
  • Promoted compliance with company policies and procedures to drive productivity
  • Enhanced the in-store shopping experience by leading a motivated team

Assistant Manager

ZARA USA, Inc.
01.2012 - 01.2015
  • Delivered excellent customer service and ensured floor readiness by maintaining stock levels
  • Partnered with the visual merchandising team to execute store presentations
  • Managed inventory processes, including shipments, returns, damages, and transfers
  • Recruited, trained, and developed team members, ensuring compliance with HR policies
  • Achieved and exceeded sales goals by leveraging market trends and product knowledge
  • Ensured shrinkage goals were met through team collaboration and adherence to loss prevention practices

Store Manager

Payless ShoeSource
01.2004 - 01.2012
  • Managed store operations, including sales, hiring, training, scheduling, and inventory control
  • Delivered excellent customer service, resolved issues, and secured store operations

Education

Mass Communication

Santa Monica College
Santa Monica, CA
01.2005

High School Diploma - undefined

Hollywood High School
Hollywood, CA
01.1999

Skills

  • Proficient in Microsoft Word, Outlook, and Kronos
  • Retail Operations and Sales Management
  • Strong leadership and team development abilities
  • Customer Satisfaction and Problem Solving

Languages

Fluent in English and Spanish

Timeline

Business Sales Manager

Bloomingdale’s
01.2021 - Current

General Store Manager

EXPRESS, Inc.
01.2019 - 01.2021

Assistant Store Manager

EXPRESS, Inc.
01.2016 - 01.2019

Assistant Manager

ZARA USA, Inc.
01.2012 - 01.2015

Store Manager

Payless ShoeSource
01.2004 - 01.2012

Mass Communication

Santa Monica College

High School Diploma - undefined

Hollywood High School
Norma Beatriz Rivera Montes