Norma Maldonado
Whittier
Summary
Patient-oriented dental assistant and front office manager, bringing several years of experience in fast-paced dental practices. Although I am highly skilled in preparing patients for examinations, assisting with chairside procedures, and educating patients on oral hygiene and care, I have been more focused on front office duties in the last 9 years. Billing dental insurance claims, working with many PPO insurance companies, and preparing pre-treatment authorizations. Focused on providing top-quality customer relations.
Compassionate professional with background in dental support services, known for high productivity and efficient task completion.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant/Manager
Cambridge Dental Care
Orange
09.2015 - Current
- Entered patient data into the dental records system and observed confidentiality rules.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Documented patient records during procedures and added notes taken to treatment chart.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Explained dental services and payment plans to help patients make informed decisions.
- Updated patient records with new data and treatment information.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
Some College (No Degree) - Registered Dental Assistant
Cerritos College
Norwalk, CASkills
- Patient record management
- Insurance verification
- Pre-authorizations
- Billed dental claims
- Payment processing
- Assisted the dentist when needed
Languages
English
Native/ Bilingual
Certification
Inactive •Registered Dental Assistant license.
Affiliations
- Creating custom beautiful floral arrangements
- Decorating for special events
References
References available upon request.
Timeline
Registered Dental Assistant/Manager
Cambridge Dental Care
09.2015 - Current
Some College (No Degree) - Registered Dental Assistant
Cerritos College