Norma Macias
Victorville
Summary
Compassionate Case Manager Specialist with over 5 years of dedicated experience in managing diverse client needs within homelessness services. Proven track record in effectively coordinating care for vulnerable populations, including managing 24 clients at Volunteers of America Los Angeles and administering housing vouchers for mothers at LA CADA. Skilled in conducting assessments, outreach, and documentation using HMIS. Ready to leverage expertise in social services to create impactful solutions for clients in need. Strong in building trusting relationships and coordinating across multidisciplinary teams to ensure comprehensive client care.
Overview
11
11
years of professional experience
Work History
Case Manager Specialist
Volunteers of America Los Angeles
Fullerton
06.2024 - 09.2025
- Oversaw a caseload of 24 clients, facilitating Warm Hand-offs, conducting intake sessions, and managing documentation for SSDI/SSI applications.
- Logged all information, including referrals, assessment reports, and progress notes, into the OC HMIS system.
- Executed field-based outreach initiatives to engage clients and service providers.
- Advocated for clients within healthcare and social service systems.
- Collaborated with multidisciplinary teams to enhance client support services.
- Assisted clients with completing applications for benefits such as food stamps or Medicaid.
Care/Housing Coordinator
LA CADA Treatment Center
Whittier
02.2023 - 06.2024
- Coordinated care for 18 pregnant mothers with children involved in CPS cases or reintegrating from incarceration, prioritizing both Interim and Permanent Housing solutions.
- Delivered comprehensive case management services, including intake sessions, enrollment processes, documentation, referrals, and service provider matching, all recorded in the LA HMIS.
- Completed housing voucher applications once clients were matched to housing solutions.
- Facilitated group sessions, provided transportation for clients, and monitored visitation appointments.
- Managed client files and documentation for housing services.
- Facilitated communication between clients and housing providers.
- Provided guidance on tenant rights and responsibilities to clients.
Housing Navigator
Mercy House Homeless Shelter
Buena Park
03.2020 - 01.2023
- Administered support to 22 clients focusing on Housing by conducting intake and enrollment procedures, assessing eligibility for new clients, and performing VI-SPDAT and housing assessments through CES/HMIS.
- Implemented strengths-based crisis and risk assessments as well as assisted with Social Security applications, ensuring clients were prioritized for housing linkage.
- Attended weekly match meetings to accept Housing vouchers for clients who were prepared for permanent Housing.
- Conducted case management which included medical and mental health evaluations
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Behavioral Health Specialist
Aurora Behavioral Hospital
Covina
10.2014 - 06.2016
- Directed the supervision and implementation of treatment plans for adults and youth in a secure 7-unit lockdown facility.
- Generated incident reports, documented daily progress notes, and coordinated follow-ups with physicians and family members.
- Provided therapeutic support to individuals with mental health disorders.
- Facilitated group therapy sessions to promote peer support and engagement.
- Educated patients and families on coping strategies and resources available.
- Maintained detailed documentation of patient interactions and treatment outcomes.
Education
High School Graduate - College Prep
Sierra Vista City College
Baldwin Park, CA, USACertificate - Mental Health
Pasadena City College
Pasadena, USASkills
- HMIS Proficient
- Coordinated Care
- Crisis Management
- Motivational Interviewing
- Client Advocate
- BSL Certificate
- Peer Support
- Conflict Management
Languages
- English
- Spanish
Timeline
Case Manager Specialist
Volunteers of America Los Angeles
06.2024 - 09.2025
Care/Housing Coordinator
LA CADA Treatment Center
02.2023 - 06.2024
Housing Navigator
Mercy House Homeless Shelter
03.2020 - 01.2023
Behavioral Health Specialist
Aurora Behavioral Hospital
10.2014 - 06.2016
High School Graduate - College Prep
Sierra Vista City College
Certificate - Mental Health
Pasadena City College