Norma Lopez
Moreno Valley
Summary
Multi-talented generalist well-versed in customer support and services in high tempo settings. Prepares and organizes materials, solves problems with minimal input and satisfies diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Generalist
Armandos Mexican Food Restaurant
06.2021 - Current
- Enhanced team productivity by streamlining workflows and implementing time-saving processes.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Collaborated with cross-functional teams to drive project completion on time and under budget.
- Trained new team members effectively, increasing overall team efficiency.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and accounting standards.
- Kept work areas clean and neat to promote efficient operations.
- Manage, receive and dispatch goods,and track and maintain stocks levels and inventory.
- Answering the phone, greeting guests as they arrive, relaying complaints and issues to the proper channels.
- Season and cook food according to recipes or personal judgment and experience.
- inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food- handling practices.
- Substitute for or assist other cooks during emergencies or rush period.
Maintenance Sanitation
Capstone Logistics LLC.
11.2019 - 05.2021
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Maintenance Sanitation
Rogan Building Services
06.2019 - 10.2019
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Promoted sustainability by actively participating in community cleanup events and sharing best practices with team members.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Supported public health initiatives by effectively sanitizing high-traffic areas during peak seasons or following contamination incidents.
Generalist
Armandos Mexican Food Restaurant
09.2014 - 05.2019
- Enhanced team productivity by streamlining workflows and implementing time-saving processes.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Collaborated with cross-functional teams to drive project completion on time and under budget.
- Trained new team members effectively, increasing overall team efficiency.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and accounting standards.
- Kept work areas clean and neat to promote efficient operations.
- Manage, receive and dispatch goods,and track and maintain stocks levels and inventory.
- Answering the phone, greeting guests as they arrive, relaying complaints and issues to the proper channels.
- Season and cook food according to recipes or personal judgment and experience.
- inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food- handling practices.
- Substitute for or assist other cooks during emergencies or rush period.
Skills
- Manufacturer Specifications
- Reading Comprehension
- Compliance Requirements
- Customer Satisfaction
- Cash Register Operations
- Critical Thinking
- Purchase Orders
- Task Prioritization
- Team Goals
- Bilingual
- Customer Order Fulfillment
- Delivery Schedules
- Customer Engagement
- Safety Compliance
- Bank Deposits
- Customer Loyalty
- Leadership
- Food Preparation and Safety
- Cleaning and Organization
- New Hire Training
- Health Inspections
- Proper Food Temperatures
- Timely Food Delivery
- Stocking Merchandise
- Order Taking
- Money Handling
- Time Management Skills
- Refunds and Exchanges
- Cash Management
- Product Knowledge
- Guest Inquiries
- Cleaning and Sanitizing
- Liquor Law Compliance
- Hospitality and Accommodation
- Inventory Management
- Order Verification
Languages
Spanish
Native or Bilingual
Education
GED -
California Charter Academy Oro Grande
Santa Ana, CA 08.2000 - 06.2002
Timeline
Generalist
Armandos Mexican Food Restaurant
06.2021 - Current
Maintenance Sanitation
Capstone Logistics LLC.
11.2019 - 05.2021
Maintenance Sanitation
Rogan Building Services
06.2019 - 10.2019
Generalist
Armandos Mexican Food Restaurant
09.2014 - 05.2019
GED -
California Charter Academy Oro Grande
08.2000 - 06.2002
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