Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Lelievre

374 Queensway Ave, Espanola,ON

Summary

Dynamic and results-oriented professional with a proven track record at TD Bank and Roger Rabbit’s Restaurant. Excelled in client relationship management and branch operations, enhancing customer satisfaction and financial performance. Demonstrated ability to foster long-lasting relationships and streamline operations, leveraging a positive attitude and reliability. Achieved significant business growth by applying innovative solutions and financial acumen.

Overview

30
30
years of professional experience

Work History

Personal Banker Associate

TD Bank
07.2007 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Restaurant Co-Owner

Roger Rabbit’s Restaraunt
02.1995 - 03.2006
  • Increased customer satisfaction by implementing innovative menu items and enhancing dining experiences.
  • Adapted menu offerings seasonally based on customer preferences and availability of fresh ingredients, resulting in dynamic menu options year round.
  • Managed finances for optimal budget control, reducing unnecessary expenses and maximizing profit margins.
  • Successfully navigated challenging periods by employing creative problem-solving strategies to maintain a thriving business.
  • Co-managed daily operations of a small business,overseeing payroll,vendor payments, and financial reports.
  • Processed payroll, managed time cards, and calculated wages for staff.
  • Maintained organized records of all business transactions, ensuring accuracy in financial documents.

Education

High School Diploma -

Central Algoma Secondary School
Desbarats, ON
06-1986

Skills

  • Branch operations
  • Customer service
  • Client relationship management
  • Positive attitude
  • Reliable

Languages

English
Elementary

Timeline

Personal Banker Associate

TD Bank
07.2007 - Current

Restaurant Co-Owner

Roger Rabbit’s Restaraunt
02.1995 - 03.2006

High School Diploma -

Central Algoma Secondary School

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Norma Lelievre