Norma Lelievre
374 Queensway Ave, Espanola,ON
Summary
Dynamic and results-oriented professional with a proven track record at TD Bank and Roger Rabbit’s Restaurant. Excelled in client relationship management and branch operations, enhancing customer satisfaction and financial performance. Demonstrated ability to foster long-lasting relationships and streamline operations, leveraging a positive attitude and reliability. Achieved significant business growth by applying innovative solutions and financial acumen.
Overview
30
30
years of professional experience
Work History
Personal Banker Associate
TD Bank
115 Centre St., Espanola, Ontario
07.2007 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Restaurant Co-Owner
Roger Rabbit’s Restaraunt
92 Park St.,Espanola, Ontario
02.1995 - 03.2006
- Increased customer satisfaction by implementing innovative menu items and enhancing dining experiences.
- Adapted menu offerings seasonally based on customer preferences and availability of fresh ingredients, resulting in dynamic menu options year round.
- Managed finances for optimal budget control, reducing unnecessary expenses and maximizing profit margins.
- Successfully navigated challenging periods by employing creative problem-solving strategies to maintain a thriving business.
- Co-managed daily operations of a small business,overseeing payroll,vendor payments, and financial reports.
- Processed payroll, managed time cards, and calculated wages for staff.
- Maintained organized records of all business transactions, ensuring accuracy in financial documents.
Education
High School Diploma -
Central Algoma Secondary School
Desbarats, ON06-1986
Skills
- Branch operations
- Customer service
- Client relationship management
- Positive attitude
- Reliable
Languages
English
Elementary
Timeline
Personal Banker Associate
TD Bank
07.2007 - Current
Restaurant Co-Owner
Roger Rabbit’s Restaraunt
02.1995 - 03.2006
High School Diploma -
Central Algoma Secondary School