Norma Gordon
Coquitlam,BC
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Osoyoos Medical Centre
05.2023 - 07.2025
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Assisted in maintaining accurate medical records and patient documentation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Operated electronic health record systems to ensure data integrity and accessibility.
- Coordinated with medical staff to prepare examination rooms and assist during procedures.
Customer Service Representative
Texcan Wire and Cable
01.2010 - 03.2023
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Assisted in training new representatives on company policies and customer service protocols.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to resolve complex customer issues efficiently.
- Responded to customer requests for products, services, and company information.
Education
Business Administration - Business Administration
CDI College
Surrey, BC01-1998
Skills
- Multitasking and organization
- Computer skills
- HIPAA regulations
- Data entry
- Insurance verification
- Office administration
- Managing patient records
- Patient scheduling
- Records management
Languages
English
Full Professional
Timeline
Medical Office Assistant
Osoyoos Medical Centre
05.2023 - 07.2025
Customer Service Representative
Texcan Wire and Cable
01.2010 - 03.2023
Business Administration - Business Administration
CDI College
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