Norma Flores

Rite-Aid Pharmacy

Bonita

07.2004 - 07.2025

Assisted pharmacists in preparing and compounding medications accurately and efficiently.
Processed insurance claims for prescriptions, verifying coverage and managing discrepancies.
Collaborated with healthcare providers to clarify prescriptions and ensure optimal patient outcomes.
Trained new pharmacy technicians on operational procedures and customer service protocols.
Coordinated with delivery services to ensure timely distribution of medications to patients.
Facilitated communication between patients and pharmacists to address medication-related inquiries.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Managed filing of prescriptions, both electronically and manually.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Received payment from customers and processed credit card transactions when necessary.
Provided customer service to patients by answering questions about medications and health-related topics.