Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Flores

Chula Vista,CA

Summary

Dedicated Pharmacy Technician with proven expertise at Rite Aide Pharmacy, excelling in customer service and problem-solving. Bilingual (English and Spanish). Skilled in insurance processing and cash register operations, I foster positive patient relationships while ensuring HIPAA compliance. Committed to optimizing workflows and enhancing service quality, I consistently deliver exceptional results in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Pharmacy Technician

Rite Aide Pharmacy
07.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 350 daily prescriptions in high-volume pharmacy environment.

Pharmacy Clerk/ Cashier

Medical Center Pharmacy
Chula Vista, California
02.2003 - 07.2004
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Re-stocked shelves with prescribed medications and health care products.

Education

Licensed Pharmacy Technician -

Pima Medical Institute
Chula Vista, CA
06-2003

High School Diploma -

Montgomery High School
San Diego, CA
06-1997

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Customer service
  • Data entry
  • HIPAA compliance
  • Cash register operations
  • Insurance processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Rite Aide Pharmacy
07.2024 - Current

Pharmacy Clerk/ Cashier

Medical Center Pharmacy
02.2003 - 07.2004

Licensed Pharmacy Technician -

Pima Medical Institute

High School Diploma -

Montgomery High School

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Norma Flores