Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Espinoza

Fresno

Summary

Dedicated professional with extensive experience in maintaining cleanliness and enhancing customer satisfaction at Sierra Vista Mall. Proven ability in cleaning and sanitizing, coupled with strong customer service skills. Bilingual in Spanish and English, I excel in team collaboration and time management, ensuring a welcoming environment for all visitors.

Overview

5
5
years of professional experience

Work History

Janitorial Worker

Sierra Vista Mall
01.2022 - 10.2024
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Swept hard surface floors using broom or push broom dust mop.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Door Greeter

99 Cent Only Store
03.2021 - 09.2024
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Maintained cleanliness of high-traffic ares, including restrooms

Table Busser

John's Incredible Pizza Company
07.2019 - 03.2020
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
  • Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Organized and re-stocked various stations and self-service items.

Education

Roosevelt High School
Fresno, CA

Skills

  • Cleaning and sanitizing
  • Restroom care
  • Glass cleaning
  • Vacuuming floors
  • Customer service
  • Safe food handling
  • Team collaboration
  • Bilingual in Spanish and English
  • Time Management
  • Dependable & Detail-orientated

Timeline

Janitorial Worker

Sierra Vista Mall
01.2022 - 10.2024

Door Greeter

99 Cent Only Store
03.2021 - 09.2024

Table Busser

John's Incredible Pizza Company
07.2019 - 03.2020

Roosevelt High School

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Norma Espinoza