Norma Diaz
San Francisco
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Medical Insurance Receptionists
Speech Goals Speech Therapy
2021.02 - 2022.05
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Office Assistant
THE GOOD JOB BROTHERS JANITORIAL LLC
2019.01 - 2020.12
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office Assistant
Diaz Brothers Tailors
2016.03 - 2018.04
- Expedited document processing with accurate data entry and timely filing.
- Purchased and maintained office supplies.
- Provided exceptional service to clients, fostering strong relationship
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Education
Marketing - Financial Services Marketing Operations
Universidad Tecnológica De El Salvador
El Salvador - San Salvador High School -
Liceo Konrad Adenauer
El Salvador- San Salvador 10.2012
Skills
- File Management
- Scheduling
- Office Administration
- Problem Solving
- Customer Service
- Organizational Skills
- Professionalism
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Insurance Receptionists
Speech Goals Speech Therapy
2021.02 - 2022.05
Office Assistant
THE GOOD JOB BROTHERS JANITORIAL LLC
2019.01 - 2020.12
Office Assistant
Diaz Brothers Tailors
2016.03 - 2018.04
Marketing - Financial Services Marketing Operations
Universidad Tecnológica De El Salvador
High School -
Liceo Konrad Adenauer
Similar Profiles
Allyson ParavateAllyson Paravate
Medical Intake Specialist at Wake Pediatric Speech TherapyMedical Intake Specialist at Wake Pediatric Speech Therapy
Anabel MayeuxAnabel Mayeux
Speech-Language Pathologist Assistant at Beyond Speech TherapySpeech-Language Pathologist Assistant at Beyond Speech Therapy
Dana BurtonDana Burton
Front Office Associate at SPARC Speech TherapyFront Office Associate at SPARC Speech Therapy