Norma Collazo
San Bernardino
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Sales/Customer Service
Conleys Manufacturing & Sales
Montclair
02.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Prepared expenditure statements and budget documentation during project execution.
- Reviewed customer requests and provided competitive quotes in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager/Customer Sales Representative
Conleys Hardware
Montclair
08.2006 - 01.2016
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Handled correspondence promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Garey Senior High School
Pomona, CA08-2004
Skills
- Data entry
- Sales support
- Customer service
- Quote preparation
- Problem solving
- Effective communication
- Attention to detail
- Phone etiquette
- Customer engagement
- Administrative support
- Typing proficiency
- Filing
- Paperwork processing
- Multi-line phone talent
- Shipping and receiving
- Payment processing
- Decision-making
- Verbal and written communication
- Client relations
Languages
Spanish
Professional
Timeline
Sales/Customer Service
Conleys Manufacturing & Sales
02.2016 - Current
Manager/Customer Sales Representative
Conleys Hardware
08.2006 - 01.2016
High School Diploma -
Garey Senior High School
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