Norm Jackson
Gilroy,CA
Summary
Experienced RF Field Service Technician and Electronics Professional with more than 20 years of experience installing, maintaining, upgrading, and troubleshooting mission-critical radio communications systems. Extensive background supporting public safety, government, aerospace, and commercial customers with Motorola radio infrastructure, RF equipment, dispatch consoles, microwave systems, networking, and telecommunications. Known for managing complex field deployments, providing exceptional customer support, and solving technical problems in demanding environments.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Technical Support / Electronics & Communications
Lick Observatory
02.2024 - Current
- Support astronomical research systems and electronic infrastructure.
- Maintain communications and technical equipment.
- Troubleshoot electronic hardware and Telescope-related systems.
- Assist with installation and maintenance of specialized instrumentation.
Senior RF Field Service Technician
Motorola Solutions
09.1998 - 12.2022
- Performed installation, maintenance, software upgrades, and troubleshooting for large-scale public safety communications systems throughout California and other states.
- Major project experience includes:
- San Francisco Radio System Upgrades
- San Mateo County Radio System Upgrades
- Santa Clara County Fire Radio Upgrades
- Sunnyvale Department of Public Safety
- Santa Clara Police Department
- Mountain View Police Department
- Milpitas Police Department
- Tesla Radio System Deployment
- Santa Clara Valley Transportation Authority
- Los Gatos Radio System
- San Jose Evergreen Community College Police
- CY-Fair Fire Department (Texas)
- Sacramento Fire Department
- Rocklin 911 Upgrade
- Stanford Cancer Center Paging System
- Responsibilities included:
- Installation of RF equipment
- Motorola radio programming
- Software upgrades
- System testing and optimization
- Preventive maintenance
- Dispatch console deployment
- Infrastructure upgrades
- Customer acceptance testing
- Technical documentation
- On-site customer support
Education
A.A.S. - Electronics Engineering Technology
ITT Technical Institute
Oxnard, CaPolice Academy – 911 Dispatcher
Gavilan College
Gilroy, Ca02.2023
Police Academy – Reserve Police Officer
Evergreen College
San Jose, Ca06.2008
Additional technical education in electronics, communications, and related technologies.
Motorola Solutions Technical
Schaumburg, ILSkills
- RF Communications Systems
- APX Portable & Mobile Radios
- GTR8000 Base Stations
- System Troubleshooting
- RF Testing & Diagnostics
- Antenna Systems
- Routers & Switches
- Technical Support
- Customer Training
- Documentation
- Project Management
- Microwave Communications
- Electronics Repair
- TCP/IP Networking
- Radio Programming
- RF Test Equipment
- Troubleshooting
- Technical Documentation
Certification
- Master Certified Electronics Technician (CETma)
- FCC General Radiotelephone License
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ETA Certified Satellite Installer (CSI)
- Motorola APX Radios
- Motorola GTR8000 ASTRO 25
- California POST BAM Level II
- California POST BAM Level III
Timeline
Technical Support / Electronics & Communications
Lick Observatory
02.2024 - Current
Senior RF Field Service Technician
Motorola Solutions
09.1998 - 12.2022
A.A.S. - Electronics Engineering Technology
ITT Technical Institute
Police Academy – 911 Dispatcher
Gavilan College
Police Academy – Reserve Police Officer
Evergreen College
Additional technical education in electronics, communications, and related technologies.
Motorola Solutions Technical