NORLEY MOSELEY
Brampton,Ontario
Summary
Experienced customer service professional with over 15 years of expertise in client support, advanced computer skills, and CRM proficiency. Demonstrated success in achieving sales targets, managing complex data, and fostering strong client relationships through effective problem-solving, active listening, and communication skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Beltone Assistant
04.2024 - 07.2024
- Provided personalized support to clients, addressing inquiries, managing records, and scheduling appointments
- Participated in community outreach to promote hearing health awareness
- Assisted in organizing events and seminars to engage the community
Travel Concierge
Cloud5 Communications, American Express Platinum
01.2023 - 12.2023
- Delivered premium travel planning services to Platinum Card members, including flight, hotel, and event bookings
- Built strong client relationships by anticipating needs and providing tailored travel guidance
- Maintained high levels of customer satisfaction with timely responses to inquiries and issues
Telesales Agent/ Team Leader
Rogers
09.2016 - 07.2019
- Led a customer service team, providing guidance on performance and service techniques to enhance client satisfaction
- Managed escalated customer concerns, finding solutions to ensure loyalty and retention
- Conducted training and mentoring for associates to improve service quality and target achievement
Vote Counter
City of Toronto
01.2014 - 12.2018
- Counted and accessed votes of Toronto voters all over Toronto
- Accessed tallied up the total score and submit report
Customer Service Agent
Miratel solutions
02.2015 - 07.2015
- Delivered prompt and courteous service to customers in a high-paced environment, ensuring a positive experience
- Provided training and support to team members, assisting with skill development and enhancing team performance
- Informed customers about upcoming lottery draws and promotions to encourage participation
Sales Associate
Walmart
06.2011 - 09.2013
- Assisted customers with locating merchandise and provided knowledgeable product guidance to enhance the shopping experience
- Supported front-end associates by performing price checks and maintaining prompt customer service
- Maintained cleanliness and safety standards by swiftly cleaning spills and keeping aisles clear of obstacles
Cashier
Food Basics
10.2009 - 06.2011
- Provided friendly customer service, scanned items, and operated the cash register efficiently
- Processed payments accurately, including cash, credit, debit, and checks
- Maintained a clean and organized workspace
Call Centre Agent
Gemma Communications
10.2008 - 02.2011
- Entered client information, confirmed pricing, and answered inquiries on company policies and procedures
- Reported equipment issues and followed quality standards to enhance productivity
- Upsold products when needed to support sales goals and organizational
Skills
- Customer Relationship Management (CRM):
- Skilled in managing client data, resolving issues, and ensuring high customer satisfaction
- Advanced Computer Skills: Proficient in
- Microsoft Office Suite (Word, Excel, PowerPoint) and various CRM and scheduling software
- Communication: Strong written and verbal communication skills, adept at de-escalation, issue resolution, and active listening
- Sales and Lead Generation: Knowledgeable in sales techniques, lead generation, and strategic upselling to enhance client engagement
- Problem Solving & Quality Assurance: Skilled in resolving customer complaints and ensuring service quality through proactive issue management
Timeline
Customer Service Representative
Beltone Assistant
04.2024 - 07.2024
Travel Concierge
Cloud5 Communications, American Express Platinum
01.2023 - 12.2023
Telesales Agent/ Team Leader
Rogers
09.2016 - 07.2019
Customer Service Agent
Miratel solutions
02.2015 - 07.2015
Vote Counter
City of Toronto
01.2014 - 12.2018
Sales Associate
Walmart
06.2011 - 09.2013
Cashier
Food Basics
10.2009 - 06.2011
Call Centre Agent
Gemma Communications
10.2008 - 02.2011
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