Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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Norlen Gaile Pielago

Scarborough,Ontario

Summary

To obtain a position in the engineering or manufacturing field where I can apply my skills in mechanical design, 3D modeling, and hands-on fabrication. I aim to contribute to innovative projects while continuing to grow professionally by leveraging my experience in SolidWorks, machine operation, and technical support to deliver practical and efficient solutions.

Overview

6
6
years of professional experience

Work History

General Crew Member

BARTLETT FAMILY RESTAURANTS INC
07.2024 - Current
  • Provided outstanding customer support within a high-pressure setting by precisely processing orders
  • Standardized food preparation processes to adhere to corporate guidelines
  • Maintained cleanliness and sanitation standards across the kitchen, dining, and lobby areas
  • Operated point-of-sale (POS) systems efficiently for cash, debit, and credit transactions
  • Conducted regular replenishment of supplies to support uninterrupted shift activities
  • Collaborated with team members to meet service goals and improve shift performance
  • Maintained compliance with workplace health and safety protocols

Advance Technical Support Representative

AT&T
Philippines, Metro Manila
11.2022 - 03.2023
  • Handled advanced troubleshooting for customer concerns across internet, phone, and TV services
  • Diagnosed hardware/software problems and guided customers through advanced troubleshooting procedures
  • Troubleshot connectivity issues employing internal resources
  • Facilitated swift resolution by escalating unresolved technical issues to engineering teams with detailed documentation
  • Delivered clear and empathetic communication to assist both tech-savvy and non-technical customers
  • Maintained high customer satisfaction ratings by ensuring efficient, solution-focused interactions
  • Recorded case details with accuracy, enhancing service improvement strategies
  • Maintained knowledge of emerging technologies, products, and processes through regular training sessions

Cashier And Sales Associate

NORLEN'S VARIETY STORE
PHILIPPINES, METRO MANILA
01.2019 - 07.2023
  • Facilitated effective customer engagement while managing transactions and assisting on the sales floor
  • Executed return transactions with accuracy on point-of-sale systems
  • Assisted customers with product selection, answered inquiries, and promoted in-store sales and promotions
  • Maintained an organized, well-stocked, and clean sales floor and checkout area
  • Handled customer concerns and returns with professionalism to ensure satisfaction and build loyalty
  • Ensured balanced cash drawer at start and end of shifts with precise recordkeeping
  • Worked with colleagues to meet daily sales targets
  • Restocked shelves, ensuring accurate inventory management

Education

College Diploma - Mechanical Engineering Technician Design

Centennial College of Applied Arts And Technology
Scarborough, ON
06-2025

High School Diploma -

Far Eastern University
Philippines
08-2020

Skills

  • Machine Operation & Handling: Lathe, Milling Machine, Drill Press, CNC Machines (basic setup and operation)
  • Manufacturing Processes: Turning, Milling, Drilling, Tapping, Surface Grinding
  • Precision Measurement Tools: Vernier Caliper, Micrometer, Dial Indicator, Height Gauge
  • Blueprint Reading & Interpretation
  • Mechanical Assembly & Disassembly
  • Safety Protocols & Workplace Hazard Awareness (WHMIS knowledge, Lockout/Tagout)
  • Computer-Aided Design (CAD): SolidWorks, AutoCAD, and Inventor
  • 3D Modeling & Technical Drafting: Mastercam
  • MS Office Suite: Excel, Word, PowerPoint
  • Precision in work execution
  • Critical thinking and problem resolution
  • Time management and multitasking
  • Team collaboration and communication
  • Adaptability in fast-paced environments
  • Adaptable in applying innovative techniques

Projects

Golf-Ball Hopper
Final Capstone Project, Centennial College

  • Designed and fabricated a functional golf-ball hopper system, incorporating mechanical principles for efficient dispensing
  • Utilized machine shop tools to manufacture the components, focusing on precision and durability
  • Modeled parts in SolidWorks and used manual machines to bring the design to life, including lathe, milling, and drilling operations
  • Conducted assembly and testing to ensure smooth operation and improve the overall user experience

Sandwich Jig
Manufacturing Design Project

  • Designed a sandwich jig for precise material alignment in a production environment
  • Completed the entire project—including concept, SolidWorks modeling, and detailed technical drawings—within a 2-week timeframe
  • Focused on ergonomic design and ease of use while ensuring alignment accuracy and operator safety

Milling Fixture
Mechanical Design and Manufacturing Project

  • Created a custom milling fixture to secure parts during CNC machining processes
  • Designed the fixture in SolidWorks, with a focus on precision, stability, and part alignment
  • Produced detailed technical drawings for the fixture’s components and assembly
  • Ensured the fixture met safety standards and was adaptable for different machining setups

References

References available upon request.

Timeline

General Crew Member

BARTLETT FAMILY RESTAURANTS INC
07.2024 - Current

Advance Technical Support Representative

AT&T
11.2022 - 03.2023

Cashier And Sales Associate

NORLEN'S VARIETY STORE
01.2019 - 07.2023

College Diploma - Mechanical Engineering Technician Design

Centennial College of Applied Arts And Technology

High School Diploma -

Far Eastern University
Norlen Gaile Pielago