Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Norlene Wilson

Norlene Wilson

Toronto,Ontario

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Site Manager

Bluebird Self Storage
03.2019 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Inspected cleanliness of common areas and offices.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Shift Manager

Soul Restaurant Inc. KFC Division
09.2018 - Current
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.

Restaurant Manager

Soul Restaurant Inc.
08.1993 - 09.2018
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Led and directed team members on effective methods, operations, and procedures.

Education

OSSGD

Victoria Park Collegiate Institute
Toronto, ON
06.1986

Skills

  • Supervision of Events
  • Safety Monitoring
  • Calculations and Measurements
  • Contract Negotiation
  • Supply Solutions Development
  • Loss Analysis
  • Microsoft Office
  • Administrative Oversight
  • Site Operations
  • Activities Reporting
  • Management
  • Manage Sustainability Initiatives
  • Shift Scheduling
  • Analytical and Critical Thinking
  • Customer Service
  • Verbal and Written Communication
  • Conflict Resolution
  • Adaptability and Flexibility
  • Energetic and Positive
  • Hardworking and Reliable
  • Coaching and Mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Site Manager

Bluebird Self Storage
03.2019 - Current

Shift Manager

Soul Restaurant Inc. KFC Division
09.2018 - Current

Restaurant Manager

Soul Restaurant Inc.
08.1993 - 09.2018

OSSGD

Victoria Park Collegiate Institute

Similar Profiles

CREATE PROFILE
Norlene Wilson