Norine Sloboda
Spruce Grove,AB
Summary
Dynamic Executive Assistant with extensive experience at Fincor Financial Group Inc., specializing in office management and client engagement. Proven ability to ensure compliance and prepare comprehensive documentation. Strong communication skills utilized to enhance customer relationships and optimize operational efficiency. Consistently delivers exceptional service and support to clients and colleagues.
Overview
16
16
years of professional experience
Work History
Executive Assistant/Office Manager
Fincor Financial Group Inc.
05.2015 - Current
- Served as first point of contact for greeting and directing clients.
- Managed incoming mail, couriers, and supplies distribution.
- Answered inquiries through email, text, and telephone communications.
- Completed orders in servicing software for insurance and wealth management.
- Ensured compliance with Fincor policies, obtaining signed acceptance and facilitating mailouts.
- Maintained office equipment, coordinating repairs for postage and Ricoh systems.
- Prepared client packages for meetings and organized group reports.
Receptionist PT
City of Spruce Grove
02.2014 - 01.2015
- First point of contact in greeting and directing customers
- Receive, sort and distribute mail
- Answer inquiries through email and telephone
- Completion of orders in Service Request software
- FOIP Certificate
Customer Service Rep.
Hallmark
11.2009 - 06.2014
- Greet and assist customers in a friendly, courteous manner.
- Responsible for store opening and closing, ensuring all cash and receipts are balanced.
- Merchandising product displays, including maintaining, restocking and decision making.
- Manage all aspects of inventory.
- Ensure all filings are complete and accurate.
- Receiving stock and store transfers completing all required paper/computer work.
- Logging and reporting all employee payroll.
- Ensuring daily bank deposits and daily cash needs are completed.
- Temp for Manager; cover most managerial duties.
- Ability to give direction to co-workers
Education
Skills
- Office management
- Customer relationship management
- Compliance oversight
- Document preparation
- Software coordination
- Client engagement
References
References upon request
References
References available upon request.
Timeline
Executive Assistant/Office Manager
Fincor Financial Group Inc.
05.2015 - Current
Receptionist PT
City of Spruce Grove
02.2014 - 01.2015
Customer Service Rep.
Hallmark
11.2009 - 06.2014