Norin Macwan
Halifax,Canada
Summary
Insightful with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.
Overview
2
2
years of professional experience
Work History
Sales Associate
Laura
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Automotive Financial Service Agent
Concentrix
10.2024 - 11.2024
- Increased customer by following up throughout their lease end journey and by providing options after the lease end
- Guided Customer to use company website whenever needed and that way also promoted the website
- Followed up with the customers regularly to remind them about the lease end
- Answered inbound calls in a professional manner
- Provided luxurious experience to the customer while adhering to the brand standards
Team Member
Tim Horton's
09.2022 - 10.2024
- Interacting with customers in a friendly and helpful manner
- Effectively communicating to coordinate tasks with team members
- Preparing food and beverages according to standards
- Processing transactions accurately and Maintaining cleanliness and sanitation standards
- Being flexible and able to adapt to changing circumstances
Technical Support Representative
Teleperformance
11.2022 - 06.2023
- Increased client satisfaction through prompt and accurate technical assistance for a range of hardware and software problems
- Improved the user experience by using efficient troubleshooting approaches to handle difficult technical issues
- Increased first-call resolution rates by using effective problem-solving techniques and in-depth product expertise
- Helped to increase overall efficiency, decrease call wait times, and streamline internal operations
Education
Healthcare Administration Management -
Fanshawe College
London, On04.2024
Health System Management -
Fanshawe College
London, On04.2023
Bachelor of Health and Hygiene -
K.K. Shastri College
India12.2020
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Strong attention to details
- Organizational and time management skills
- Documentation
- Microsoft office (Word, Excel, PowerPoint, Access) and Email
- Telecommunication
- Retail sales
- Resolving Conflict
- Highly organized
- Analyzing thinking
- Multitasking
- Effective communication skills
- Troubleshooting
Timeline
Sales Associate
Laura
12.2024 - Current
Automotive Financial Service Agent
Concentrix
10.2024 - 11.2024
Technical Support Representative
Teleperformance
11.2022 - 06.2023
Team Member
Tim Horton's
09.2022 - 10.2024
Healthcare Administration Management -
Fanshawe College
Health System Management -
Fanshawe College
Bachelor of Health and Hygiene -
K.K. Shastri College