Norielyn Gonzales
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cashier/ Accounting Staff
HYUNDAI ALABANG INC
01.2022 - 01.2023
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service Representative
UNIVERSAL STOREFRONT SERVICES CORPORATION
06.2019 - 09.2020
- Maintained friendly and professional customer interactions.
- Processed customer transactions promptly, minimizing wait times.
- Wrote and distributed customer correspondence.
Team Leader
JOLLIBEE FOODS CORPORATION
01.2014 - 10.2016
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Bachelor of Science - Business Administration, Financial Management
Dalubhasaan Ng Lunsod Ng San Pablo
San Pablo City, Laguna Philippines2019
High School Diploma -
San Vicente National High School
San Pablo City, Laguna Philippines2012
Skills
- Verbal and Written Communication
- Credit and Cash Transactions
- Order Taking
- Cash Counting Machine Operations
- Customer Assistance
Timeline
Cashier/ Accounting Staff
HYUNDAI ALABANG INC
01.2022 - 01.2023
Customer Service Representative
UNIVERSAL STOREFRONT SERVICES CORPORATION
06.2019 - 09.2020
Team Leader
JOLLIBEE FOODS CORPORATION
01.2014 - 10.2016
Bachelor of Science - Business Administration, Financial Management
Dalubhasaan Ng Lunsod Ng San Pablo
High School Diploma -
San Vicente National High School
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