Noriel Andulan
Lethbridge,AB
Summary
Proven Food Service Supervisor at 2033114 AB LTD., adept in enhancing customer satisfaction and reducing food waste through effective inventory management. Excelled in maintaining high standards of food safety and sanitation, showcasing fine-dining expertise and exceptional customer service. Skilled in food preparation and proficient in Microsoft Excel, consistently delivering quality and efficiency.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
2033114 AB LTD.
02.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Captain Waiter
Pico Restaurant, Hotel Specialist Tagaytay Inc.
05.2014 - 12.2023
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
- Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Science - Hotel, Restaurant And Management
Batangas State University- ARASOF Nasugbu Campus
Batangas, Philippines03.2009
Skills
- Food Preparation
- Ordering Supplies
- Food Safety Compliance
- Food presentation
- Cooking techniques
- Fine-dining expertise
- Customer Service
- Cash Handling
- Microsoft Excel
Languages
English
Full Professional
Timeline
Food Service Supervisor
2033114 AB LTD.
02.2023 - Current
Captain Waiter
Pico Restaurant, Hotel Specialist Tagaytay Inc.
05.2014 - 12.2023
Bachelor of Science - Hotel, Restaurant And Management
Batangas State University- ARASOF Nasugbu Campus