Noribel Albano
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Lunchroom Supervisor
Calgary Board Of Education
Calgary, AB
09.2022 - Current
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Reduced food waste by closely monitoring portion sizes and adjusting serving methods as needed.
- Increased efficiency in the lunch line by organizing food stations and directing students accordingly.
Facility Attendant
Calgary Board Of Education
Calgary, AB
09.2021 - Current
- Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Maintained safety standards by conducting regular inspections and promptly reporting any issues.
- Streamlined inventory management with accurate record-keeping and timely replenishment of supplies.
Culinary Manager
Famoso Neapolitan Pizzeria
Calgary, AB
03.2020 - 08.2021
- Enhanced customer satisfaction by creating and implementing innovative menus, ensuring diverse and delicious culinary offerings.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
- Collaborated with executive team to develop seasonal menus that showcased fresh, locally-sourced ingredients for optimal taste and quality.
- Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
- Maximized profitability by negotiating supplier contracts for the best possible pricing on high-quality ingredients.
- Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
Assistant Culinary Manager
Famoso Neapolitan Pizzeria
Calgary, AB
08.2017 - 08.2020
- Enhanced kitchen efficiency by streamlining culinary processes and optimizing workstations.
- Reduced food waste through effective inventory management and menu planning.
- Improved customer satisfaction with creative menu development incorporating seasonal ingredients.
- Mentored junior staff members, fostering a positive work environment and team-focused approach.
- Scheduled kitchen staff of [Number] people.
Food Counter Attendant
Famoso Neapolitan Pizzeria
Calgary, AB
09.2013 - 08.2017
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Handled cash transactions accurately, contributing to overall financial accountability.
Retail Sales Associate Cashier
Brands General Trading LLC
Dubai United Arab Emirates
05.2007 - 03.2013
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Telephone Customer Service Representative
Queen Jennifer Hotel
Manila Philippines
05.2005 - 03.2007
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Increased customer loyalty by offering tailored solutions based on individual needs and preferences.
- Facilitated sales opportunities through effective upselling and cross-selling techniques during interactions with customers.
Education
Collegiate Studies - Office Administration
08.2024
Bachelor of Science - Business Administration For Trades Management
03.2005
Skills
- Effective communication
- Active listening
- Conflict resolution
- Supervisory experience
- Multitasking
- Microsoft Office proficiency
- CPR certification
Languages
English
Full Professional
Volunteer/Writers for Christ
Jesus is Lord North Calgary Church
Calgary AB
Timeline
Lunchroom Supervisor - Calgary Board Of Education
09.2022 - Current
Facility Attendant - Calgary Board Of Education
09.2021 - Current
Culinary Manager - Famoso Neapolitan Pizzeria
03.2020 - 08.2021
Assistant Culinary Manager - Famoso Neapolitan Pizzeria
08.2017 - 08.2020
Food Counter Attendant - Famoso Neapolitan Pizzeria
09.2013 - 08.2017
Retail Sales Associate Cashier - Brands General Trading LLC
05.2007 - 03.2013
Telephone Customer Service Representative - Queen Jennifer Hotel
05.2005 - 03.2007
ERP College Canada - Collegiate Studies, Office Administration
Isabela State University - Bachelor of Science, Business Administration For Trades Management