NOREEN ANNE LIGOS LAMSIS
Calgary,AB
Summary
Analytically-driven Student Optician with 4+ years of customer service experience in retail and healthcare environments. Highly adaptable and dependable to complete multiple tasks, solve intricate issues, work in a team setting as well as repair and install basic furniture, optical instruments, or electronic devices.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Market Mall Eye Clinic
02.2022 - Current
- Customer Service Engagement - greet and check-in every patient that walks in
- Pre-Testing - Maintaining a smooth and steady flow of the clinic by ensuring pre-test results are accurate and up to standards
- Performed other optical duties such as: contact lens insertion and removal training, meibography, visual fields, TBUT, topography and axial length scans, and fluorescein staining
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Optician Student (Practicum)
Costco Optical
05.2022 - 07.2022
- Performed slit lamp and manual keratometry readings on staff and models while being supervised by registered opticians (RO) or registered contact lens practitioners (RCLP)
- Verification of glasses before dispensing on a manual and automated lensmeter
- Accurate measurements of optical centers, seg heights, pupillary distances, vertex distances, and pantoscopic tilt if needed
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Education
Optician Program -
SAIT
Calgary, AB06.2023
High School Diploma -
Bishop McNally High School
Calgary, AB06.2021
Skills
- Task Delegation
- Staff Management
- Staff Training
- Customer Service
References
- Danielle Holden, Admin Support (403) 463-9117
- Stephan Isaev, Store Manager, (403) 401-4256
Languages
English
Native or Bilingual
Timeline
Optician Student (Practicum)
Costco Optical
05.2022 - 07.2022
Assistant Manager
Market Mall Eye Clinic
02.2022 - Current
Optician Program -
SAIT
High School Diploma -
Bishop McNally High School
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