Noreen Akhtar
Calgary,Alberta
Summary
Detail-oriented administrative professional with a proven track record in front desk operations and strategic decision-making. Recognized for ensuring operational efficiency through effective communication with colleagues, managements,and diverse clients. Proficient in MS Office and CRM systems, adept at managing phone inquiries, responding to emails, and providing exceptional customer service. Committed to thriving in fast-paced environments while demonstrating resilience and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Property Coordinator
Stella/Nova
Calgary
01.2021 - 12.2023
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with the facility and services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Facilitated the minor care needs of the facility by reporting issues to the maintenance department for quick resolution.
- Built relationships with service vendors and submitted associated billing statements.
- Ensured all relevant documents are accurately filed and stored securely.
CPS ASSISTANCE/Front Desk Receptionist
CALGARY POLICE STATION DISTRICT 1
Calgary
03.2020 - 12.2022
- Completed basic bookkeeping and document filing.
- observed the detainee in their cells during the investigation.
- Filled reports for CPS and entered detainee's information.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Equipment and bins are set up for rotating shifts and handled CPS gear.
Special Event Search Supervisor
Flames Saddledome
Calgary
09.2015 - 02.2020
- Communicate professionally with, and provide guidance to, the public and clients.
- Troubleshoot problems and solve conflicts between security staff as required.
- Document with reports and notes on all incidents and occurrences.
- Oversee countless search and seizure tasks, leading a team of 95 guards.
- Enforce the criminal code, provincial statutes, municipal bylaws, and building policies.
Education
Medical Office Assistant & Unit Clerk - Medical Office Assistant
ROYAL CANADIAN COLLEGE
Unit# 350 2618 Hopewell PL NE Calgary02-2025
French Language Course - French
PeshawarScience Degree -
Global College
LahoreB of A - Psychology
Punjab, LahoreSkills
- Administrative Assistance
- Detail-Oriented Data Input
- Clear and Concise Communication
- Strategic Decision Making
- MS Office
- Prioritization Skills
- Work Order Oversight
- Customer-Centric Approach
- Resilient in Dynamic Environments
- Proficient in Resolving Customer Complaints
Certification
- Certified Protection Officer (CPO)
- Verbal Judo (Tactical De-escalation)
References
References available upon request.
Timeline
Residential Property Coordinator
Stella/Nova
01.2021 - 12.2023
CPS ASSISTANCE/Front Desk Receptionist
CALGARY POLICE STATION DISTRICT 1
03.2020 - 12.2022
Special Event Search Supervisor
Flames Saddledome
09.2015 - 02.2020
Medical Office Assistant & Unit Clerk - Medical Office Assistant
ROYAL CANADIAN COLLEGE
French Language Course - French
Science Degree -
Global College
B of A - Psychology
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