Samantha Ettenauer
Calgary,AB
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Team Leader
HR Reit Property Management
12.2019 - Current
- Detail-oriented security officer with experience in crisis management, critical investigations
- Team lead, manage all physical security operation and scheduling security personnel, collaborate with senior management and cooperate security
- Training and mentoring new employees
- Excellent customer service skills and extensive knowledge dealing with intoxicated personnel and the public
- Responsible for various site monitoring, intrusion, break-ins, and vandalism
- Investigating alarms, incidents, medical emergency.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Security
Force One Security
07.2017 - 12.2019
- Responsible for CCTV surveillance and monitoring all sites through Lenel System
- Access control, open and closing of building, alarms and fire alarms control, creating access cards, problem-solving and task-oriented
- Checking badges of employees and visitors, and verifying authorization of visitors to enter the facility
- Monitoring and patrolling business areas on a consistent basis
- Having a highly visible presence on the premises
- Lost or Drowning person procedures.
Customer Service Representative/Security
Grey Eagle Resort & Casino
08.2014 - 07.2017
- Responsible for impeding criminal activity and ensuring the safety of the company, its employees, and assets
- Interacting with a variety of persons including clients, visitors, and the public
- Patrolling, write reports, observing, computer skill, making identification cards, fire prevention
- Contacting the police, authorities, and other emergency services when necessary
- Investigating and reporting all incidents, accidents, or medical emergencies
- Chip run through casino/escorts staff and patron/handling a large amount of cash
- Hotel patrol/casino/parking/supervising staff and contractors
- Warning violators of rule infractions, such as loitering, smoking
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed.
Office Administrator/Security
United Protection Services
06.2011 - 05.2013
- Maintain and budgeted financial files and payroll
- Established ordering of supplies for numerous offices
- Duties such as filing, copying, alarm monitoring, invoicing, and combining reports
- Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Strong work ethic, attention to details, and ensure data is entered into the system
- Patrol and inspect property to protect against fire, theft, vandalism, terrorism, and illegal activity for office building
- Security guards write comprehensive reports outlining their observations and activities during their assigned shift
- Remain alert to watch for abnormal activity or hear any unusual sounds
- Supervised security system in different sites through a computer monitor.
Project Receptionist/Security
Matthews Development INC
01.2024 - 01.2011
- Answering multi-line phone system, incoming and outgoing courier and mail
- Ordering supplies (stationary, kitchen refreshments, kitchen supplies) for numerous floors
- Ensuring meeting rooms were kept tidy, updating contact lists, and accepting applications for projects
- General administrative duties for staff, filing, coping, combining reports, work on Excel, PowerPoint, and Word
- Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Consistently praised by management for the quality and timeliness of reports, attention to detail, and exemplary customer service delivery
- Observe and report daily reports and create ID cards
- Prevent theft and vandalism and ensure the safety of all personnel entering and leaving the premises.
Education
High School Diploma -
Queen All Girl High School
Kingston, JASecurity License -
Alberta Security Training Academy
Calgary, AB01.2011
Certificate in Life Skills -
M&M Career Designs
Calgary, AB01.1997
Skills
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Windows XP
- Problem-Solving
- Team Supervision
- Team motivation
- Teamwork and Collaboration
- Leading Team Meetings
- Staff education and training
- Team building
- Time Management
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Decision-Making
- Team Collaboration
- Relationship Building
- Task Prioritization
- Active Listening
Summary
Security Officer / Team Leader
Customer Service Representative
MS Office “Power User”
Adept Written/Verbal Communicator
Volunteer
- MidSun Community Centre, Calgary, AB, 2023
- MidSun Junior High, Calgary, AB, 2022
- Bannister Patch Works, Calgary, AB, 2015
- Bannister Road Community, Calgary, AB, 2010
References
- Jessica Ranger, Matthews Development Inc, (403)-231-2010
- Hillary Redhead, Private Care Attendant, (403)-201-0032
- Marilyn Wiklund, Project Coordinator, (403)-231-5668
Cover Letter
Dear Hiring Manager,
Thank you for the opportunity to apply for the Security Officer role at your company. After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a hard-working professional whose skills consist of coordinating, organizing, and guiding the moving process with and for the clients. Coordinating with Service Providers, ensuring they uphold and exceed standards of customer care. Deliver exceptional customer experience throughout by being friendly, diligent, caring, and empathetic to all parties throughout the process. Maintaining existing company processes and remain agile as new processes are developed and implemented. Contribute to a strong team culture with a can and will-do attitude. Over the course of my 10-year + career, I’ve developed a skill set directly relevant to the Security role you are hiring for, including corporate security, surveillance, and asset protection. Overall, I have consistently demonstrated communication, multitasking, and problem-solving abilities in every aspect of my role at HR Riet Property Management and I invite you to review my detailed achievements in the attached resume.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you’re looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (587) 889-6497 or via email at nordia_parris@hotmail.com to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Samantha Ettenauer
Languages
English
Native or Bilingual
Timeline
Project Receptionist/Security
Matthews Development INC
01.2024 - 01.2011
Team Leader
HR Reit Property Management
12.2019 - Current
Security
Force One Security
07.2017 - 12.2019
Customer Service Representative/Security
Grey Eagle Resort & Casino
08.2014 - 07.2017
Office Administrator/Security
United Protection Services
06.2011 - 05.2013
High School Diploma -
Queen All Girl High School
Security License -
Alberta Security Training Academy
Certificate in Life Skills -
M&M Career Designs
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