Norbu Wanggay
Toronto,ON
Summary
Detail-oriented and customer-focused professional with strong skills in customer service, visual design, and digital marketing. Experienced in Adobe Creative Suite, with expertise in layout, typography, and visual storytelling. Skilled in social media strategies, content creation, and campaign execution. Known for effective communication, adept at presentations and report creation, and highly adaptable to multitasking demands. Proven background in leading design initiatives that enhance brand aesthetics and user experience through creative direction, cross-functional collaboration, and innovative, user-centered solutions.
Overview
6
6
years of professional experience
Work History
Co-Founder
FoundingHead
10.2019 - Current
- Co-founded and developed the FoundingHead brand, overseeing all aspects of brand creation, from initial concept to market launch
- Led product design and development, focusing on creating high-quality, stylish, and functional athleisure wear that met market trends and customer needs
- Managed business operations, including supply chain coordination, inventory management, and vendor relationships to ensure timely production and delivery
- Implemented marketing strategies to build brand awareness and drive sales, utilizing social media, influencer partnerships, and targeted advertising
- Analyzed market trends and customer feedback to continuously improve product offerings and adapt to evolving industry demands
Sales and Marketing
DCMnetwork
06.2024 - 07.2024
- Assisted in planning and executing marketing campaigns to enhance brand visibility and promote services.
- Conducted market research to support targeted sales strategies and create effective promotional materials.
- Generated leads, managed customer relationships, and coordinated follow-ups to drive business growth.
- Contributed to content creation for social media, email marketing, and website updates, boosting online engagement.
Manager
Gang Jong Restaurant
03.2022 - 03.2023
- Oversaw daily operations to ensure a seamless dining experience and high service standards.
- Managed a diverse team, including hiring, training, scheduling, and performance optimization, to ensure smooth peak-hour operations.
- Handled inventory, ordering, and vendor coordination to maintain stock levels and reduce costs.
- Developed strategies to increase customer satisfaction and loyalty, leading to repeat business and positive reviews.
- Managed financial aspects, including budgeting, expense control, and revenue analysis, to meet profitability goals.
Barista
Paddy's Cafe
02.2019 - 01.2022
- Delivered exceptional customer service in a fast-paced setting, creating a welcoming atmosphere for guests.
- Accurately managed cash transactions, balanced the register, and completed daily financial reporting.
- Maintained a clean and organized workspace, adhering to food safety and hygiene protocols.
- Resolved customer complaints professionally to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration.
Head Designer
TedxChowrasta
02.2021 - 03.2021
- Directed the design team in creating all visual assets, including promotional materials, social media graphics, and event branding.
- Developed a cohesive visual identity aligned with the event theme, ensuring consistency across design elements.
- Collaborated with marketing and event teams to produce engaging visuals that boosted reach and audience engagement.
- Managed design workflow from concept to execution, meeting tight deadlines and maintaining quality.
Social Media Manager
Jai Hotels
06.2018 - 05.2019
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement across various platforms
- Created and managed content calendars, including posts, promotions, and interactive campaigns, tailored to target audiences and seasonal trends
- Monitored social media channels for customer feedback, responding promptly and professionally to inquiries and reviews
- Analyzed social media metrics and performance data to measure the effectiveness of campaigns and refine strategies for better results
- Collaborated with the marketing team to integrate social media efforts with broader promotional activities and hotel events
Education
Communication Design -
Indian Institute of Art And Design
IndiaGraphic Design -
Seneca College
Toronto, Ontario08.2027
Skills
- Customer Service
- Time Management
- Problem-Solving
- Cash Handling
- Food Safety and Hygiene
- Adaptability
- Design thinking
- Sales and Marketing
Languages
English
Native or Bilingual
Tibetan
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Sales and Marketing
DCMnetwork
06.2024 - 07.2024
Manager
Gang Jong Restaurant
03.2022 - 03.2023
Head Designer
TedxChowrasta
02.2021 - 03.2021
Co-Founder
FoundingHead
10.2019 - Current
Barista
Paddy's Cafe
02.2019 - 01.2022
Social Media Manager
Jai Hotels
06.2018 - 05.2019
Communication Design -
Indian Institute of Art And Design
Graphic Design -
Seneca College
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