Norbert Tietze

• Ensuring proper maintenance of equipment
• Shop Organization
• Estimating
• Direct contact with insurance companies to insure proper protocol in estimating repair procedures.
• Designed business plan to define concept, short-term and long-term goals and strategies by obtaining most current industry certifications and accreditations necessary to remain one of the most successful and recommended shops on the lower mainland.
• Mitigated business risks by working closely with staff members and assessing performance.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Interviewed and hired ideal candidates to assist with logistics and tasks of business.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained and guided team members to maintain high productivity and performance metrics.

• Estimating
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Installed awnings, neon signs, scaffolding, usage of lift and power tools.

Hard Labour, Ranch duties, Machinery and equipment operations.